Chapman BMW on Camelback

Not trustworthy. Price manipulation to avoid giving discounts promised. Poor service. Inept employees. No follow up on problems. misrepresentation on services. Overall this is one shady dealership. Avoid at all costs.

Brought the car because the break light was on. Asked the advisor to replace the tires and oil/filter. On 7/6/24 the Car was ready. Paid in full and drove-off. Reviewed the Work was completed and saw the break lights were still on. Drove back to the dealership and told the Advisor why my main reason to bring the car to the shop is not addressed. Lucus said,” the repair was deferred.” If I had an accident as a result of dealership neglect to repair my main concern, “UNSAFE CAR WITHOUT A BREAK”, who would be responsible?

Great experience leasing a new BMW iX M60 from Chapman BMW on Camelback. I highly recommend asking for Steve Murphy. He was easy to deal with, answered all my questions, was very patient during the leasing negotiations. He was very patient giving my wife a test ride. The finance Manager I dealt with was Giuseppe Ferrara. He was straightforward and helped me make some intelligent financial decisions. Definitely recommend him, also. In short it was a very pleasant experience dealing with Steve and Giuseppe. And I love my new BMW. I highly recommend you talk to Steve, if you are looking for a new or used BMW.