830 E Camelback Rd
Phoenix, AZ 85014

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Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:30pm
Tue 7:00am – 6:30pm
Wed 7:00am – 6:30pm
Thu 7:00am – 6:30pm
Fri 7:00am – 6:30pm
Sat 8:00am – 5:00pm

Reviews of Chapman BMW on Camelback

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Not trustworthy.

Reviewed by Argon from Scottsdale, AZJanuary 14, 2025

Not trustworthy. Price manipulation to avoid giving discounts promised. Poor service. Inept employees. No follow up on problems. misrepresentation on services. Overall this is one shady dealership. Avoid at all costs.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Brought the car because the break light was on.

Reviewed by Concern from Scottsdale, azJuly 09, 2024

Brought the car because the break light was on. Asked the advisor to replace the tires and oil/filter. On 7/6/24 the Car was ready. Paid in full and drove-off. Reviewed the Work was completed and saw the break lights were still on. Drove back to the dealership and told the Advisor why my main reason to bring the car to the shop is not addressed. Lucus said,” the repair was deferred.” If I had an accident as a result of dealership neglect to repair my main concern, “UNSAFE CAR WITHOUT A BREAK”, who would be responsible?

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great experience leasing a new BMW iX M60 from Chapman

Reviewed by Vic B from Prescott, AZMay 26, 2024

Great experience leasing a new BMW iX M60 from Chapman BMW on Camelback. I highly recommend asking for Steve Murphy. He was easy to deal with, answered all my questions, was very patient during the leasing negotiations. He was very patient giving my wife a test ride. The finance Manager I dealt with was Giuseppe Ferrara. He was straightforward and helped me make some intelligent financial decisions. Definitely recommend him, also. In short it was a very pleasant experience dealing with Steve and Giuseppe. And I love my new BMW. I highly recommend you talk to Steve, if you are looking for a new or used BMW.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Chapman BMW on Camelback

Chapman BMW on Camelback is a proud three-time winner of the prestigious Center of Excellence Award. This elite recognition goes to top-performing BMW dealerships in the United States for their superior performance in various areas of the business, including sales, service, parts, operations, and customer experience. Only 35 BMW dealerships of 348 received the 2020 Center of Excellence. We take great pride in receiving this award and look forward to serving our customers with superior service in the future.

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