19250 N. Loop 101
Glendale, AZ 85308

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Sales: 480-207-3194

Used Cars: 480-207-3194

Hours Toggle

Sales Department

Sun 11:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Arrowhead BMW

Overall Rating:

2 (out of 5)

53% recommend this dealer

147 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Very disappointed with the professionalism and customer

Reviewed by AejordanJune 18, 2025

Very disappointed with the professionalism and customer service at this location. After numerous email communications I made an appointment with David Capellini to have my vehicle appraised. He did not show up to our appointment. After a good hour wait, another “manager” reviewed my vehicle. His appraisal was $10,000 less than the KBB range that David had provided during our communications, even though he said they can “usually beat KBB”. Don’t waste your time with this location to buy or sell vehicles.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Stay away from this dealership, or if you do end up here

Reviewed by erminm1981June 08, 2025

Stay away from this dealership, or if you do end up here and buying a used car please do an inspection and take the car to your mechanic do not trust them, my car broke down 3 days after buying it and they blamed me for the issue.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Please reach out to me. I want to resolve this. Jason Decker General Manager jdecker@arrowheadbmw.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Good experience with Tyler and Katie I purchased a

Reviewed by Sri from Peoria, AZApril 28, 2025

Good experience with Tyler and Katie I purchased a pre-owned X3 recently from Arrowhead BMW. It was a pleasant experience going through the purchase. I visited the dealership a couple of times to test a couple of vehicles, and there was no rush or pressure put on by the dealership. Pricing was transparent though one has to be diligent to review every line item when the final price is done. A couple of small items remained, which the dealership resolved quickly, and had the vehicle completely serviced. Would recommend the sales team of Tyler, Katie, Andre and Tony. They reached out post sales as well to check-in on the vehicle.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Arrowhead BMW

Welcome to Arrowhead BMW! We strive to excel at the art of hospitality. We are more than just vehicles on a lot. Let us be your hosts for a premium shopping experience designed to respect and value your time featuring a luxurious showroom exquisite customer lounges and a state-of-the-art Service Department with employees skilled in customer excellence. We have a huge selection of new and pre-owned vehicles from which to choose and outstanding financing options. We look forward to helping you find the car of your dreams.

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