Chapman BMW Chandler

just nowNEW Do not buy the gap insurance they sell because you will never get it refunded. Now I am out around $400 that I'll never see. I've just given up trying and now am resigned to the fact that they pretty much stole it. Instead of buying gap from this dealership, see if your car insurance offers this type of coverage instead. This way, you're likelier to avoid this type of theft.

The buying process here is a waste of time. 3 year old Honda they refused to adjust price a couple grand. Honda warranty expires in July.. Based off KBB book value they had it overpriced by a couple grand.. Tried to nego and they return to the table with nothing but fees for this and that? Who needs a 500 tint warranty ? Tried one last time and they just refused to deal so I walked. I doubt I will hear anything from them even with an excellent credit score, money down and serious buyer. Go somewhere else. It’s clear they don’t value their potential customers .

The experience was seamless. Adam was my sales rep and he was great to work with. He went to great lengths from the test drive to the final signing in finance to make sure I was comfortable in the process. He was well informed, patient, and really easy going throughout the whole process. I also worked with John and Stephen as well and they were great too. The whole process was smooth. If I had one thing I would complain about, and it’s minor, I didn’t like the hard sell in finance about extended/additional warranties for sale. It felt like I was being guilted by scare tactics when I said no. I understand that’s their job so I get it, but once I said no it should have been dropped. Overall though I can’t recommend this dealership enough.