Chapman BMW Chandler in Chandler including address, phone, dealer reviews, directions, a map, inventory and more

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7455 W Orchid Ln
Chandler, AZ 85226

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Sales: 800-721-3792

Used Cars: 480-648-0904

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Chapman BMW Chandler

Overall Rating:

4 (out of 5)

74% recommend this dealer

74 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Do not buy the GAP Insurance

Reviewed by Angela from Tucson, AZJune 10, 2021

just nowNEW Do not buy the gap insurance they sell because you will never get it refunded. Now I am out around $400 that I'll never see. I've just given up trying and now am resigned to the fact that they pretty much stole it. Instead of buying gap from this dealership, see if your car insurance offers this type of coverage instead. This way, you're likelier to avoid this type of theft.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Angela, We have submitted your cancelation form to the Insurance company. Refunds usually take 6-8 weeks. As soon as we get it we will pass it on to you. Thank you for your prior business and good luck with your new car! Regards, Shane M. O’Hanrahan General Manager Chapman BMW Direct (Chandler) 480.344.4269 Direct (Camelback) 602.308.4973

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Don’t waste your time shopping here

Reviewed by TM Church from Phoenix, AzMay 17, 2021

The buying process here is a waste of time. 3 year old Honda they refused to adjust price a couple grand. Honda warranty expires in July.. Based off KBB book value they had it overpriced by a couple grand.. Tried to nego and they return to the table with nothing but fees for this and that? Who needs a 500 tint warranty ? Tried one last time and they just refused to deal so I walked. I doubt I will hear anything from them even with an excellent credit score, money down and serious buyer. Go somewhere else. It’s clear they don’t value their potential customers .

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi TM, I’m sorry you feel that way and apologize in advance for our pricing policy. We use a proprietary algorithm to price all of our cars to market. The tool prices all of our cars aggressively and doesn’t take acquisition costs into account-only transactional data. The reason we went to this method is that time and time again people say the car buying process is painstaking and outdated. Our one price philosophy helps with faster transaction times and leaves the guessing work of could I have negotiated more to a thing of the past. A majority of our customers appreciate the new model, but there are some that still like to wheel and deal. Unfortunately, that is a business model we have left behind. I’m here to help, call me and I will do whatever I can to make you a family member of Chapman BMW. Regards, Shane M. O’Hanrahan General Manager Chapman BMW Chandler Chapman BMW Camelback Direct (Chandler) 480.344.4202 Direct (Camelback) 602.308.4973

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

New X3

Reviewed by Adam from Chandler, AZApril 18, 2021

The experience was seamless. Adam was my sales rep and he was great to work with. He went to great lengths from the test drive to the final signing in finance to make sure I was comfortable in the process. He was well informed, patient, and really easy going throughout the whole process. I also worked with John and Stephen as well and they were great too. The whole process was smooth. If I had one thing I would complain about, and it’s minor, I didn’t like the hard sell in finance about extended/additional warranties for sale. It felt like I was being guilted by scare tactics when I said no. I understand that’s their job so I get it, but once I said no it should have been dropped. Overall though I can’t recommend this dealership enough.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thanks for leaving a review, and mentioning Adam. You're right, Adam is phenomenal! We are happy to have him on our team! - Your Friends at Chapman BMW Chandler

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Chapman BMW Chandler

We invite you to visit us and see why we take pride in the vehicles we offer and the service we provide. Chapman BMW Arizona serves Tempe Chandler Phoenix Paradise Valley Tucson and more.

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