7455 W Orchid Ln
Chandler, AZ 85226
Sales: 800-721-3792
Used Cars: 800-721-3790
Sales Department
| Sun | Closed |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 8:00pm |
| Sat | 8:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Chandler, AZ that carry BMW
Overall Rating:
3.5 (out of 5)
88% recommend this dealer
837 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
The dealership itself is nice, however you're only as
The dealership itself is nice, however you're only as good as your people. The overall experience was good as far as purchasing of our vehicle but short lived once we wanted help after we bought the car. Particularly Jason Penny! This guy is bad news and avoid him at all costs, you'll have a much better 'after' the sale experience. Trust us!
Dealer Response
Dear John, Thank you for taking the time to share your feedback. I sincerely regret that your experience did not meet your expectations following your purchase. At Chapman, we pride ourselves on providing excellent customer service not only during the sales process but afterward as well. I would like to assure you that Jason is one of our top-performing Client Advisors, known for his professionalism, communication, and dedication to his customers. While we understand that post-sale needs can sometimes be complex, Jason and our team made every effort to assist you in a timely and thorough manner. We apologize if there was any miscommunication or if the experience felt less than ideal. We value your business and feedback, and if there is anything further you would like to discuss, please feel free to contact me directly or our General Sales Manager, Steven Foster. Thank you for your understanding. Best Regards, Shane M. O'Hanrahan General Manager Chapman BMW Chandler 480.344.4202
Maximum rating = 5
Not trustworthy.
Not trustworthy. They offered a third party warranty as if it were a BMW warranty (it isn't). They manipulated the numbers so the discounts I was to receive were not applied. When I asked for a detailed receipt for my purchase I was told they were very busy and they would get it to me. Almost two months later...nothing. And now they won't even reply to my queries. They also did an appalling job on the window tinting. They are shady and I warn anyone dealing with them to go elsewhere.
Dealer Response
Dear Argon, Thank you for sharing your feedback. Unfortunately, I was unable to locate any information under the name provided. I apologize for any inconvenience you may have experienced at our dealership. To better understand the situation and address your concerns, please contact me directly at 480-344-4202 at your earliest convenience. I look forward to assisting you and working toward a resolution. Thank you for your understanding. Best Regards, Shane M. O’Hanrahan General Manager Chapman BMW Chandler 480.344.4202
Maximum rating = 5
Steve, Jason and Jeff were very knowledgeable and
Steve, Jason and Jeff were very knowledgeable and helpful, they made our experience pleasant. I highly recommend BMW and I will be back for more cars.
Dealer Response
Thank you for taking the time to provide us with a positive review of your experience with Steve, Jason, and Jeff. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Maximum rating = 5
Chapman BMW Chandler is a proud three-time winner of the prestigious Center of Excellence Award. This elite recognition goes to top-performing BMW dealerships in the United States for their superior performance in various areas of the business, including sales, service, parts, operations, and customer experience. Only 35 BMW dealerships of 348 received the 2020 Center of Excellence. We take great pride in receiving this award and look forward to serving our customers with superior service in the future.
Find out what your used car is worth with our appraisal tool.