AutoNation Audi Volkswagen Spokane in Spokane including address, phone, dealer reviews, directions, a map, inventory and more

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10006 E Sprague Ave
Spokane, WA 99206

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Sales: 888-928-7963

Used Cars: 888-929-4573

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 7:00am
Tue 9:00am – 7:00am
Wed 9:00am – 7:00am
Thu 9:00am – 7:00am
Fri 9:00am – 7:00am
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of AutoNation Audi Volkswagen Spokane

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

177 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Service

Reviewed by Oscar Zamora from Spokane, WAJuly 23, 2022

Took my car to check what I wrong with it at 7:00am, I have to called them to find out what is wrong, took me 4 times to get a hold of someone, I have to call a different department to get a hold of service department. Then they told me that they need to change the thermostat and will take 8 hours to do the job and can not get it done until Thursday. Really, i took my car at 7:00am, you have my car for 7 hours already. On top of that the scratched the hood of the car. No acceptable. Costumer service is the worst now. Even, I think they not even check my vehicle

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Oscar, we are deeply disappointed by your experience at AutoNation Volkswagen Spokane. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (509) 850-9361 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Hartman Touareg

Reviewed by Linda Hartman from Colville, WAJuly 20, 2022

Reps were courteous and professional. Wait time for service of vehicle was relatively short.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Linda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.0 (out of 5)

Service Review

Reviewed by Kelvin Mahasi from Spokane, WAJuly 17, 2022

Keep up the new improvements on services. The previous year I had brought in my vehicle for service and it took half a year to be repaired. This time it was in and out quickly

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Kelvin, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About AutoNation Audi Volkswagen Spokane

We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Ready to buy? Get a price quote before visiting the dealership.

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