A member of the Cars.com family
A member of the Cars.com family
10006 E Sprague Ave
Spokane, WA 99206
Sales: 888-928-7963
Used Cars: 888-929-4573
Sales Department
| Sun | 10:00am – 6:00pm |
| Mon | 9:00am – 7:00am |
| Tue | 9:00am – 7:00am |
| Wed | 9:00am – 7:00am |
| Thu | 9:00am – 7:00am |
| Fri | 9:00am – 7:00am |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Spokane, WA that carry Volkswagen, Audi
Overall Rating:
4.6 (out of 5)
91% recommend this dealer
177 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Service
Took my car to check what I wrong with it at 7:00am, I have to called them to find out what is wrong, took me 4 times to get a hold of someone, I have to call a different department to get a hold of service department. Then they told me that they need to change the thermostat and will take 8 hours to do the job and can not get it done until Thursday. Really, i took my car at 7:00am, you have my car for 7 hours already. On top of that the scratched the hood of the car. No acceptable. Costumer service is the worst now. Even, I think they not even check my vehicle
Dealer Response
Hi Oscar, we are deeply disappointed by your experience at AutoNation Volkswagen Spokane. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (509) 850-9361 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Maximum rating = 5
Hartman Touareg
Reps were courteous and professional. Wait time for service of vehicle was relatively short.
Dealer Response
Hi Linda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Maximum rating = 5
Service Review
Keep up the new improvements on services. The previous year I had brought in my vehicle for service and it took half a year to be repaired. This time it was in and out quickly
Dealer Response
Hi Kelvin, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Maximum rating = 5
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.
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