Audi Tacoma

Worst experience ever! Buyer beware. They don’t honor commitments. Sell cars that have not been adequately inspected and when you try and get them fixed they do NOTHING. Even after paying 9000 dollars for the useless warranty. I could post lots of pictures of all the problems and lack of doing anything about it but I am so livid I will leave it at this….my wife purchased an Audi TTRS from Seattle Audi. Amazing service… I made the mistake of coming to Larson to buy my car because it was closer to my house. Epic Fail. I will probably be regretting that decision for the next 5 years. If you still want to go to Larson good luck! Even got to the point that my nice car salesman reached out to me and offered to swap out my car for a different car and when I said yes 1 hour later! The manager said no! I get it if I just screwed someone out of 90 grand I probably wouldn’t want to fix it either.

Horrible experience. I found a car online and called to verify it was available. Norman answered and told me it was and I scheduled a time to come down and drive it. When we get there, Norman is too busy so he has Brendan help us. Brendan did a fantastic job and what happened had nothing to do with him. After we test drive it, we are ready to buy. After waiting awhile, Brendan comes back and says the car we came to drive and buy was supposed to be a loaner and isn’t for sale. They had another similar car on the lot but it was $7,000 more. After talking to his Sales Manager and Norman, he comes back saying we can’t buy the car we took time out of our day to come and see. The worst thing in my opinion is neither the Sales Manager or Norman came to talk to us about the situation. This was a mistake made by Norman and one of them should have owned up to it. They made Brendan do it who had nothing to do with the transaction. Being in sales myself, this isn’t what should have happened. Don’t waste your time going here. We will be driving to Seattle or Oregon to purchase an Audi even though this lot is 20 minutes from our house.

Brought in my Audi Q5 to get a tire fixed that had a nail in it. They patched up the tire but got inside of my back passenger side carpet dirty. There was paint stains under my rug. The same color paint stains that were on the tire that they repaired. Took it back to them and asked them to clean it. Never got it cleaned to this day. Spoke with the service department manager and I feel like they thought I was lying. Left a message with the service manager that the stains are still there. Stains that weren't there because of me(and I keep my car very clean). I wouldn't have been so mad if they had owned up and admitted they made a stain. But instead they covered it up with a rug and made me seem like I made those stains. Which I told them in the 12 hrs that the car was at my work parking lot and then at the dealership. After I got the car back it had stains.