Audi Chantilly

Our door handle cover fell off our 2024 Audi Q5. The factory warranty was still in effect, so we called to make a service appointment. We asked if this is under warranty. The person we spoke to told us the service tech would have to make that determination. On the day of our appointment, we were told it was a $230 diagnostic fee just to see if this was covered under warranty. This was never mentioned when we made the appointment, not to mention someone could simply look at the car and tell if it was covered. Luckily, I knew I could order a used part off Amazon or Ebay and snap it on myself for 25 bucks, but if it was covered by warranty and I could get it done quickly and professionally with an OEM part, I wanted to try that route. However, silly me--I forgot dealerships are going to try to rip you off any way they can, and if they can't do that, they will waste your time. This place is just as bad as you would expect.

I want to start by giving huge credit to Lucas he was absolutely fantastic. Lucas made the entire buying process smooth, transparent, and stress free. He was professional, responsive, knowledgeable, and genuinely easy to work with. From start to finish, Lucas did everything right and made what should have been a great experience feel effortless. If you’re shopping here, Lucas is the reason to do it. Unfortunately, my experience with Audi Chantilly as a dealership was extremely disappointing. The day after I purchased the car, it was impounded because the vehicle was not properly registered when I left the lot. This is a basic, critical responsibility of the dealership, and it should never happen especially on a brand name luxury purchase. Being pulled over and having a newly purchased car impounded less than 24 hours after delivery due to dealership error is unacceptable. It caused unnecessary stress, time loss, and inconvenience that completely overshadowed what should have been a positive experience. To be clear: this issue was not caused by Lucas, and he deserves zero blame. The failure was entirely on the dealership’s processing and management side. Unfortunately, Audi Chantilly as a Penske automotive dealership completely failed. Less than 24 hours after purchasing my car, I was pulled over on a Maryland state highway at 2:00 AM, treated as if I were driving a stolen vehicle, placed in handcuffs, and had the car impounded all because the dealership failed to properly process the registration of the the vehicle before I left the lot. I was left stranded on the highway and was forced to call my 65 years old father with heart failure to drive from Virginia to Maryland in the middle of the night to pick me up. I then had to miss work the next day to return to the Audi dealership and fix their mistake. This was humiliating, emotionally distressing, and completely unacceptable especially for a Penske Automotive luxury brand.
Again Lucas deserves zero blame. This failure was entirely on the dealership’s processing and management I want to start by giving huge credit to Lucas he was absolutely fantastic. He made the entire buying process smooth, transparent, and stress-free. Professional, responsive, knowledgeable, and genuinely easy to work with. From start to finish, Lucas did everything right. If you’re shopping here, Lucas is the reason to do it. Unfortunately, my experience with Audi Chantilly as a dealership was extremely disappointing. Less than 24 hours after purchasing my car, it was impounded because the vehicle was not properly registered when I left the lot an unacceptable and basic failure. I was pulled over on a Maryland state highway around 2:00 AM, treated as if I were driving a stolen vehicle, handcuffed, and had the car impounded due solely to dealership error. I was left stranded and forced to call my 65 year old father with heart failure to drive from Virginia to Maryland in the middle of the night to pick me up. I also had to miss work the next day to fix their mistake. This was humiliating, emotionally distressing, and unacceptable for a Penske luxury dealership. Lucas deserves zero blame this failure was entirely on Audi Chantilly’s management and processing.

If I could give -10 stars I would. Do NOT buy a car from these people! They are the worst kind of humans!! The Office Manager filed our EV paperwork incorrectly and now we're on the hook to pay a big bill. They admitted to the mistake, but everyone from the General Manager, Sai, on down the chain refuse to help fix the situation. It's been 10 months. Audi Corporate sucks too. Filed a report with them and haven't heard back from them either. We have left countless voicemails and sent endless e-mails with several of the employees, Office Manager (Colleen), Finance Manager (Wisam), Sales Manager (Hek) and the General Manager and get NO response. Even reached out the owner (Jason H) of the dealership and he won't respond. Getting to the dealership is not easy, but we have been a few times and what a surprise none of these people are working on the days we go. Buyer BEWARE. Do NOT buy from this dealership.