Audi
New Car Dealership in Arlington, VA
Overall Rating
3.3/5
Read dealer reviews
Welcome to Audi Arlington--one of the largest Audi dealerships in the Washington DC metro area! Locally owned & operated, we pride ourselves on consistently producing some of the highest customer satisfaction scores in the nation. One visit to Audi Arlington will help you understand why - between our pleasant, professional sales staff who know how to assist, our unique selection of new & certified pre-owned inventory to test drive performance & luxury you most likely have never encountered before & our factory certified Audi technicians..Yes, let us prove how we can be your one stop Audi location for all of your automotive needs. Visit today.
Audi Arlington's service reps and mechanics are Audi trained and utilize the latest cutting edge technology to keep your car running smoothly.
Audi Arlington Reviews
Overall Rating
3.3/5
44 out of 76 people recommended this dealer
Overall Facilities:
3.1/5
nick strapko
Reviewed by nick strapko
in 1613 Princess Street, Alexandria VA 22314
July 14, 2020
I had a terrible experience with Audi Arlington. Very dishonest staff from the salesman to the senior sales manager to the finance manager and the general manager. I had negotiated a price for an A5 based on a price on their website for a pre-certified car. Unbeknownst to me they actually sold me one that was not certified and only found out when I took it in for service. When I complained they could care less and refused to acknowledge what had happened and basically put it back on me that I did not understand what actually transpired. Even though it was clear to me what car I had negotiated the price from a pre-certified car on their website. At the end of the day it cost me $1500 but that is not the point… they are shady and unethical, highly recommend going to a different dealership.
The people I had the unfortunate experience of dealing with are as follows:
Mohamed Ahmed (Salesman)
A K Sebih (Finance Manager)
Kursad Derindag (Senior Sales Manager)
And the General Manager Victor Beltran
Non-Responsive; Unprofessional
Reviewed by Unhappy Customer
in Boston, MA
May 26, 2020
I have many of the same complaints raised by others here. I was in market for a used car that was a trade in. I am located out of state. I called to inquire about the vehicle, but had great difficulty getting in touch with a sales rep. Once I did, we ultimately agreed I would pay the asking price as the car they had was the exact car I was looking for, year, color, etc. I indicated I would be paying cash, but they still made me go through the gauntlet of providing them with my entire financial history, etc.
I dealt with AK on the paperwork. Like many others I found him to be rude and dismissive. He obviously does not care one bit about you as the customer; he's just going about his day, deflecting responsibility and saying "it's not my job." For a luxury car dealership, I found this appalling. This guy needs to be shown the door.
Once I received the car, it became apparent that I was only issued a "valet key" and a FOB. I should have received 2 keys, a valet key and 2 fobs. I asked Rashid to look into this but once they get your money, good luck getting them to respond back to you despite multiple text messages.
It is now nearly 40 days since I purchased the vehicle and I still do NOT have a title. The car now sits in my garage and am unable to drive it or get it registered in my home state. I'm not sure if this is specific to buying a car in VA, but it's completely ridiculous to expect a car purchaser to wait this long. I have never had this type of experience buying a car before ... even with buying in cash and paying full sticker price!!!
Overall, I am completely disappointed in the buying experience and would not recommend you buy from this dealership. I still do not have my title. I understand I did not buy an expensive Audi (but rather a used trade in), but still the total attitude and vibe of this dealership is just negative.
Bought used car, great overall experience
Reviewed by davefromcincy
in Washington, dc
April 25, 2018
Inquired about used car online, worked with Ron at the dealership, he spent time on his off day to make sure I got car ASAP. Great overall experience!
