Audi Arlington

⭐️ 1 Star — If I could give zero stars, I would. Arlington Audi’s service department is, without question, the worst I’ve experienced in all my years of owning Audi vehicles. Despite offering appointments, they don’t actually honor them — your car won’t be seen at the scheduled time, and you’re essentially dropped into a “whenever we get to it” queue. Their stated diagnostic window of 1–3 days is absolutely absurd for simply evaluating an issue. And when you express concern about being without a car indefinitely, they very politely suggest you “take it somewhere else.” Truly unbelievable. Even worse, their loaner policy is a complete joke. They advertise loaners, but it’s “first come, first serve,” and somehow they never have any available — not once. As someone who has owned Audis for many years and worked with multiple Criswell dealerships, I can say with certainty that this level of service is totally unacceptable and absolutely not in line with the brand. While the staff themselves are friendly, the process, policies, and lack of accountability make this dealership a place you should avoid at all costs. Leaving customers with no vehicle, no loaner, no clear timeline, and no real commitment to service is unreasonable and disrespectful. Do not go to this dealership, and do not purchase a vehicle here unless you’re prepared for endless inconvenience and zero support. Arlington Audi has completely failed to meet even the most basic expectations of customer service.

I’ve been bringing my vehicle here for several years, but the quality of service has noticeably declined over the past couple of years. After recently visiting Audi Rockville, MD and experiencing their exceptional customer service, I realized just how poor the service has become at this location. Repairs here often feel mediocre, and in some cases I’ve had to return because issues that should have been fixed the first time were not addressed properly. Unfortunately, I can no longer recommend this shop based on my recent experiences.

Subject: Extremely Disappointing Service Experience – 2022 Audi A3 I am writing to express my deep dissatisfaction with the service I received at your Arlington dealership regarding my 2022 Audi A3. Since purchasing this vehicle, I have consistently maintained all services through your dealership. Unfortunately, my recent experiences have left me with serious concerns about both the quality of service and the professionalism of your team. My first major issue occurred when the vehicle suddenly lost all power — no start, no lights, nothing. I had the car towed to the dealership, where I was told that due to the system outage tied to the Audi computer hacking incident, the technicians were unable to perform a full diagnostic scan. I was informed that the technician had manually “reset” the vehicle but could not provide a concrete explanation for the failure. This was concerning and left me uncertain about the reliability of my car moving forward. Over the following months, the car continued to display sporadic warning lights and alerts. The most recent issue was an oil pressure warning. Once again, I brought the vehicle in for service, and once again, the experience was disappointing. After a full week with no updates, I had to call to inquire about the status myself. When I finally received the car, the service manager explained that the issue had been “reset” and described it as “electrical,” but could not provide a clear explanation of the cause or the steps taken to confirm resolution. When I requested to speak directly with the technician for clarity, I was told he was unavailable. I also asked for a copy of the test plan or diagnostic results and was told I would receive it the following day. Despite multiple follow-up calls and texts, I never received it. This level of service is unacceptable. The lack of communication, documentation, and transparency eroded my confidence in the dealership’s ability to accurately diagnose and resolve issues with my vehicle. Ultimately, I lost faith in both the service process and the dealership’s commitment to customer care. Within the same week, I made the decision to end my relationship with Audi Arlington altogether and pursue a lease through BMW. I share this experience not only to document my dissatisfaction but also to highlight the financial and emotional impact of such inadequate service. I would not recommend this dealership to others, as my experience reflects a troubling lack of communication, accountability, and technical competence.