Audi North Park

BUYER BEWARE_ My wife and I purchased a 2025 Audi Q4 EV from Audi North Park in Selma, TX in March 2025 (VIn # WA1a5bfz0sp022589). Since the purchase, the service experience has been extremely disappointing. A few weeks ago, we experienced brief power outages due to severe weather in the San Antonio area. After the outage, my wife attempted to unplug the charger from the vehicle, but it was stuck and would not release. We contacted the dealership for assistance, but no one there could provide a solution. We then called Audi Roadside Assistance, and they were able to remove the plug—but once it was removed, the vehicle would not operate, and numerous error messages appeared on the dashboard. The car had to be towed to the dealership, and to our frustration, no loaner vehicle was available. We were without our vehicle for 7–10 days. Adding to the frustration, we were just informed that the issue is not covered under warranty and that we will need to file a claim through our insurance. We are extremely disappointed in both the lack of product knowledge from the dealership and the poor customer service throughout this ordeal. This is not the level of support we expected from Audi, especially after investing in a new EV. This is our first Audi from Audi North Park and our last purchase from this dealership.

I relocated to New Braunfels in January 2023, leaving behind the consistently professional service of my Denver Audi dealership. My experience with NorthPark Audi regarding maintenance for my Q8 and Q5 has been nothing short of a masterclass in unprofessionalism and abysmal communication. The persistent lack of urgency, interminable telephone hold times, and the repeated failure of my service representative to return calls reached such a level of incompetence that I sold my Q8 in sheer frustration. My wife, however, remained attached to her Q5. On March 13, 2025, I called to inquire about the price and schedule for a routine Q5 oil change. Astonishingly, no one could provide a price for this basic service. Instead, they took a message, promising a call back from my service representative before the end of the day. Predictably, this promise was broken. The following day, March 14, 2025, at noon, I was still awaiting the promised call. This complete disregard for customer communication was, at this point, entirely unsurprising. After enduring an 11-minute hold, only to be abruptly disconnected while my service representative attempted to check loaner car availability, I called back. The operator then informed me that the earliest loaner car appointment was May 2, 2025 – a staggering six-week wait. The operator's inconsistent helpfulness, contrasted with the previous day's refusal to assist, further highlighted the dealership's chaotic and unprofessional customer service. I rejected this unacceptable delay and spoke with my service representative again, who offered the hollow promise, "Let me check into this and I will get back to you!" At this juncture, I have reached my breaking point. NorthPark Audi's unreliability and fundamentally broken customer service processes are utterly unacceptable. I will either seek an independent, competent car service to maintain the Q5 or sell it. (For comparison, a call to my former Denver Audi dealership, Audi Flatirons, on March 13, yielded a price and schedule within a mere 8 minutes – a testament to how a professional dealership should operate.) The customer service processes at NorthPark are demonstrably not designed for professionalism or efficiency. I am consistently forced to make multiple calls due to the chronic failure to return calls, and I am subjected to endless transfers instead of receiving comprehensive assistance from my assigned service representative. In conclusion, while this is not the first instance of NorthPark Audi's time-wasting and frustrating practices, it is unequivocally the last.

Purchased a car in September and still don't have registration. They say they can't find the title. Management is no help. Salesman are unreliable. Their 6 month warranty they sell for $700 is a joke. Taken my car back 5 times and still not fixed. (Minor steering noise) My experience with them has been horrible.