5930 W Plano Pkwy
Plano, TX 75093

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Sales: 888-212-9441

Used Cars: 888-247-3472

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Reviews of Audi Plano

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

3586 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Audi Plano provides excellent service.

Reviewed by junfeng.yuNovember 29, 2025

Audi Plano provides excellent service. In particular, Service Manager Maxwell was extremely patient and helpful when I dropped off my car. I really appreciate the outstanding support. Thank you!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Audi Plano and my service advisor Bryan Cabrera keep my

Reviewed by Martha Alcorta from Richardson TexasNovember 25, 2025

Audi Plano and my service advisor Bryan Cabrera keep my Q5 in excellent shape. I appreciate so much the video the mechanic sends to my phone as he is completing the multi-point checklist that is done every time. Bryan always explains the work that will be done that day and what I can expect at the next service. Today he went out of his way to fix my husband’s key fob and showed me what to do in the future if it happened again. I am a very satisfied Audi Plano customer! Thanks Bryan!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Martha, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

The pre-owned sales manager - Mitchell Bartz - was a

Reviewed by J Jones from Austin, TXNovember 17, 2025

The pre-owned sales manager - Mitchell Bartz - was a complete xxxxx, despite the fact I had driven four hours to see the car. It's a miracle I bought the vehicle. The dealership then took over two months to provide a second key and reimbursement for repairs I had done back home. Management has not once responded to emails I've sent. Avoid this dealership like the plague, unless you're a glutton for punishment.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Audi Plano

We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Ready to buy? Get a price quote before visiting the dealership.

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