1260 E State Hwy 114
Grapevine, TX 76051
Sales: 855-367-6940
Used Cars: 877-867-3017
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 7:30am – 5:30pm |
See all dealerships near Grapevine, TX that carry Audi
Overall Rating:
4.7 (out of 5)
92% recommend this dealer
1993 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Great people, great service.
Great people, great service. Check in was smooth and the explanation of services was detailed and honest. Anthony was patient and took his time to listen to every concern.
Dealer Response
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Maximum rating = 5
After visit still have a fault on the display for left
After visit still have a fault on the display for left fog light. I told them that the left and right fog lights hlso had an error as well as the right back up light. Did they not check that all the faults were clear after replacing the right pigtail??Boogles the mind. Also asked them to check my phone number because calls were being made to my daughters cell, not mine. Occurred even after that. No loaners. Uber was fine.
Maximum rating = 5
The worst of the worst that?
The worst of the worst that?s all I have to say. I do not recommend anyone or anybody to go to the grapevine location
Dealer Response
Thank you for taking the time to share your feedback. I sincerely apologize for the experience you had with our service department. What you described is not acceptable and does not reflect the level of service we want our clients to receive. I would like to personally introduce myself as I have recently started as the new Service Director at Audi Grapevine. I am actively reviewing our processes and implementing positive changes to improve communication, accountability, and overall customer experience. Feedback like yours is extremely important as it helps identify where immediate improvement is needed. I understand your frustration and would truly appreciate the opportunity to speak with you directly and learn more about your experience. Please feel free to call me personally at 817-553-2202 at your convenience. Thank you again for bringing this to my attention. I am committed to making meaningful improvements and restoring your confidence in our service department. Sincerely, Tom Kruzel Service Director 817-553-2202 tkruzel@group1auto.com
Maximum rating = 5
We take pride in our friendly, knowledgeable staff and are committed to making your car-buying experience the best you’ve ever had.
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