1825 Covington Pike
Memphis, TN 38128
Sales: 901-302-9878
Used Cars: 901-881-1243
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 3:00pm |
See all dealerships near Memphis, TN that carry Audi
Showing the most recent reviews from Cars.com and DealerRater.
The SERVICE department absolutely SUCKS when it comes to
The SERVICE department absolutely SUCKS when it comes to repairs. If you need ANY work done on your vehicle, please be prepared to drop it off, with NO timeframe when it will be returned, no follow ups (unless you continuously contact them), barely will get a loaner, if you even get one. They charge ENTIRELY too much, with no price transparency. And their service is extremely slow. I dropped my vehicle off on 7 October 24. I do not have it yet, and it is 8 Jan 2025. Every week they tell me “it’ll be Friday” and on Friday they tell me “it’ll be next week” and I haven’t gotten it yet. Today they were “done” but they supposedly received yet another error message that needs to be diagnosed. So I went from getting it back today, after MONTHS, to having NO real understanding of this new timeframe. They have continuously pushed the work back, put it on hold, and when they do work on my vehicle, they move as slow as possible. The warranty company said the work was estimated at 40 hours (one week). They have been “working” since 10 December, on a one week job…….. Audis have a lot of issues for whatever reason. And having THIS dealership as your only option in Memphis cancels out even having a luxury vehicle. Cause Audi will have it longer than you will.
Maximum rating = 5
Never heard back by email nor by text nor by phone call
Never heard back by email nor by text nor by phone call after placing my inquiry. This suggests to me that this dealership is not interested in my business. I will be buying a vehicle in the next 10 days…
Dealer Response
We apologize if you were not contacted back in a timely manner. We strive to make sure all our customers have their inquires answered and follow-up is something we pride ourselves in. The only thing I may assume, is our electricity and phone systems were out during the freeze, as well as last week for 2 days. Again we apologize and hope that we can earn your business in the future.
Maximum rating = 5
Beware. Bad service.
My Q7 has been there for almost 3 weeks. They are not interested in fixing it because I have a caravan extended warranty I love my audi and would have bought a new one but would never trust this dealership…they offer no service. Beware. Service sucks!,,
Dealer Response
We apologize if you have had any issues during your recent service visit to Audi Memphis. While our team works very hard to get all our vehicles in & out of service in the quickest time possible. There can be circumstances that may extend your service work-whether parts that are on back order (which has been an issue since the Pandemic began) or many other issues that may arise. Your warranty should not have any issue on your vehicle repair, but please give Jason Tripp our Service Manager a call at your convenience to discuss. We appreciate your business and hope that we can continue to serve you in the future.
Maximum rating = 5
At any location of Gossett Motor Cars it becomes clear the moment you enter the showroom or our service areas...the difference will impress you. Our employee's main focus is commitment to your satisfaction every day. It becomes apparent that quality service and customer satisfaction is a way of life at Gossett Motor Cars. You will experience an attitude that says there is nothing more important than having you become a customer for life. "Our sales department knows that it is easier to keep a customer by building a mutually respectful relationship and our sales & service team strives to maintain that philosophy in all we do."says Al Gossett
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