Audi Columbia

I went into the dealership knowing which car I wanted, and the best part is I was preapproved through USAA and PenFed both at decent interest rates. The sales guy convinced me to at least try to see if I could get a better rate. Well...I couldn't; then the finance manager tells me that they don't work with USAA or PenFed. Who doesn't work with USAA??? He gave me this lame excuse about a few people not doing the right thing. My husband was basically tired of auto shopping and just wanted to get the car. So long story short....I left the dealership with a rate that was 3% higher than my preapproved rate. So, I guess the finance manager had a pay day, and the salesman got a payday, and I got ripped off. To make matters worse, they had every excuse in the world for why they couldn't throw in a spare key. So warning....if you have preapproval you may want to avoid this dealership.

If you like picking up your car with more damage than when you left it, these guys are amazing. Dropped off: no flooded taillight 48 hours later Picked up: water flooded taillight Service manager stated their damage was caused due to "age" (<40kmiles, 2012 A6 Quattro)... not concerned that he had complete responsibility possession of my vehicle! Before this, I never understood why you avoid the dealership until dealing with JH's Audi of Columbia. Thankfully I have timestamped pictures so as to not fall victim to this nonsense. Stay far, far away. If I can figure out adding pictures to this, I'll be happy to show what I mean!

I had been searching for an Audi S3 in a specific color in my area. No local dealership in NC had the color I was looking for. I called Audi Columbia inquiring about an S3 on their lot that matched my color and options choice. A simple inquiry led to a full on negotiation and within 30 minutes we settled on a price AND they offered to bring me the car (230 miles away) at no cost the next day! Devin was polite, professional and pleasant. I paid below invoice and Devin brought me the car and signed the paperwork in my dining room. Great service, great price and they saved me a 7 hour round trip journey. I purchase many cars for myself and help others negotiate deals for theirs, Audi Columbia really went the extra mile to earn my business and loyalty. Thank you so much Devin, Eric and the team at Audi Columbia!!