Audi Cuyahoga Falls

I have been treated with the upmost disrespect by Bruce L. and the Audi staff. I have requested the service manager Tony and Kenny and to no avail, never spoken to either. I brought my Audi to the shop for what cost me out of pocket $2k and my Allstate warranty $3k for brakes, and calipers. It has been a nightmare. They put a caliper on my vehicle that did not match my other 3 red ones. A week later my vehicle was back making the same exact noises and having the same exact brake issues that brought me in for repairs. Bruce has treated this as if it is of no urgency to him-$5k later. I have an appointment for more than a week after I had to go up there to be taken half serious. Possibly the right gender or the right skin color can get better results here at this place of business. Otherwise don’t waste your time on these crooks. Less stress is better for the money you pay for your Audi experience in the end.! Find another Audi servicer!

This Audi dealership has the best customer service! The staff is friendly and courteous. I would recommend this dealership to anyone! If you do not live by the dealership, their service is worth the drive!

Brendan Daniels was my sales guy and he was absolutely amazing. Texted non stop with me and answered all my questions. Give Brendan a call if you are looking at this dealership.