9300 E Independence Blvd
Matthews, NC 28105
Sales: 833-986-0520
Used Cars: 833-986-0520
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Matthews, NC that carry Audi
Overall Rating:
3.7 (out of 5)
95% recommend this dealer
1197 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Stay away from the service department.
Stay away from the service department. I drove about 45 miles with a completely functioning car with only a check-engine light, expecting a routine diagnosis from a dealership that markets itself as the expert. After their inspection, my Audi was returned undriveable and basically scrap. No one warned me that their diagnostic process carried any risks. They have refused to take accountability and responsibility for the way they returned my car and instead presented me with a very expensive estimate. Three weeks later, my car is still there. I have tried to email various folks to get an explanation and potential resolution, and they are all refusing to respond. Meanwhile, I have been left without a car and they have zero sense of urgency. I guess they only care if you are buying a new car. If you’re thinking of using their service department, please be aware: you may not get full transparency, and you may not get your car back in the condition you left it. Based on my experience, I cannot recommend the service department to anyone.
Dealer Response
We appreciate your review and regret that we fell short of our 5 star standard on your 2015 Q3, Guiselle. I do apologize for any miscommunication on our part and not living up to the level of service we are known for. I noticed your car has not been in our shop in over 2 years and was serviced at Honest-1 Auto Care 7 days prior to your recent visit. Did they refer you to us? Please give Kevin Koteles, our Service Director, or myself a call at your earliest convenience to discuss your experience in detail. We truly appreciate the opportunity given & look forward to hearing from you. Sincerely, Jeff Simmons General Manager
Maximum rating = 5
Ease with staff.
Ease with staff. Very accommodating. We came in already knowing what we wanted and what we could spend, and they honored that. Thank you guys!
Dealer Response
This is exactly how a dealership car purchase experience should be! Thank you so very much for the 5 Star rating & extremely kind words about your interactions with our team. I am so glad to hear the process was stress free & went so smoothly. I will be sure to congratulate all involved for a job well done. Please let me know if I can ever be of assistance in the future & welcome to our Audi Charlotte Family! Sincerely, Jeff Simmons General Manager
Maximum rating = 5
This was the best car buying experience I have ever had.
This was the best car buying experience I have ever had. The sales people were courteous and friendly. They spent a lot of time looking at different models with me and answering my questions. I will definitely buy another car from Audi Charlotte.
Dealer Response
This is exactly how a luxury dealership purchase experience should be, Dan! Thank you so very much for the 5 star rating and extremely kind words about your interactions with our team. Best experience ever says a lot! I will be sure to congratulate all involved for a job well done and hope you enjoy your new Audi. Please let me know if I can ever be of assistance in the future & welcome to our Audi Charlotte Family! Sincerely, Jeff Simmons General Manager
Maximum rating = 5
Welcome Charlotte driver! At our greater Charlotte Audi dealership we are committed to customer service and satisfaction. Audi of Charlotte is conveniently located in Matthews NC and serves all of the Carolinas with an exceptional selection of new and used cars. Experience our dealership in person and meet our friendly sales team who will assist you in finding the perfect Audi or give us a call.
"You Belong In An Audi; from Audi Charlotte!"
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