Audi Northlake in Charlotte including address, phone, dealer reviews, directions, a map, inventory and more

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10831 Northlake Auto Plaza Blvd
Charlotte, NC 28269

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 3:30pm

Reviews of Audi Northlake

Overall Rating:

4.5 (out of 5)

86% recommend this dealer

110 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Service Excellence

Reviewed by Jeff Pierce from Huntersville NCJanuary 06, 2022

On 12.23.21, the day before a holiday (Christmas Eve) I brought my A4 in for a scheduled inspection and 50,000 mile service. Raymond Elsworth and the rest of the service team were, once again, remarkable! The service model at this dealership is wonderfully talented; they set the bar for excellent service. Other dealers should take note. Thanks again Raymond for taking your job seriously. Jeff Pierce

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Jeff, thank you for taking the time to share about your experience on Cars.com! We truly appreciate your feedback about your experience with Ray and our Audi Northlake service team. Happy New Year! Kristen Bowen General Manager (704) 379-8300

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

My 12th Audi - Mark J was great!

Reviewed by Barry M. from Greensboro, NCDecember 22, 2021

I have to say this was the best experience ever buying a car. As an Audi fan and encyclopedia of everything automotive, I found Mark Johnson's professionalism, knowledge, and integrity unmatched in all my years of buying cars. I highly recommend asking for Mark if you are ever in the market for an Audi. He knows his stuff.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you so much, Barry! We're so glad that you had a five-star experience with Mark. Happy to have you as part of our Audi Northlake family! Kristen Bowen General Manager (704) 379-8300

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Premium Experience

Reviewed by Joel Hannah from Cornelius, NCDecember 22, 2021

I've been in and out of many car dealerships with many different vehicles, but the service department at Audi Northlake is the best I've experienced. Everyone I encountered was professional and provided the service you would expect from a luxury auto brand. The video explaining the recommendations for my car is next level customer service. Highly recommend!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you so much, Joel! We appreciate your feedback on Cars.com and we look forward to being of assistance again! Kristen Bowen General Manager (704) 379-8300

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Audi Northlake

The team at Audi Northlake is made up of experts from every major field--all with years of experience serving customers for all of their automotive needs. From first-time buyers into the luxury market to those who have been driving Audi cars since the day they first got their driver's license all are welcomed into the warm enthusiastic environment here.

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