Audi of Smithtown in Saint James including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

578 Middle Country Rd
Saint James, NY 11780

Get Directions
Hours Toggle

Sales Department

Sun 11:00am – 4:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Audi of Smithtown

Overall Rating:

4.1 (out of 5)

79% recommend this dealer

14 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible dealer. DO NOT come here !

Reviewed by Long from Long Island NYSeptember 15, 2021

DO NOT come here if your car is out of warranty. They’ll make sure to make your car bad and make you pay big bucks to fix it. One of the most dishonest, negligent, irresponsible and mal-practicing dealers on Long Island. I brought my S8 in for check engine light ( the car is still perfectly fine). They checked everything ok but replacing coolant valve and coolant. I went home and found out there was no more coolant in tank. Towed car back, they bleeded the air pocket out and refilled the coolant back in (that’s what they said) and the next day the turbos blown. They ( service advisor Steve, service manager Tony and general manager Maurice) said it just happened and I had to pay them over $8000 to have it fix. Filed complaint to BBB, DMV, and hope that they investigate and close down this business. Stay away from this dealer Audi of Smithtown !

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Excellent experience

Reviewed by Tom from Commack, NYJanuary 12, 2021

Have patronized the dealership twice in the past year to lease cars and had a great customer experience on both occasions dealing with Renee. She was very professional and a pleasure to do business with, delivering on all expectations.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Robert is an excellent advisor

Reviewed by Suny from Stony Brook, NYDecember 31, 2020

Audi of Smithtown Service department is true exceptional and always provides excellent service. The service advisor Robert is very nice and always give me the precise advice.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Audi of Smithtown

Audi of Smithtown is dedicated to offering you the best selection of quality new and pre-owned vehicles. We take great pride in the fact that many of our customers become our customers for life. Our Service department has well over 100 years of experience and is ready to give your vehicle the care and maintenance it deserves. We look forward to supplying you the most pleasant car buying experience you've ever had and hope to continue our relationship for the life of your vehicle and beyond.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top