723 New Loudon Road
Latham, NY 12110

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Sales: 518-608-2054

Used Cars: 518-690-6819

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Reviews of Audi Albany

Overall Rating:

3.3 (out of 5)

94% recommend this dealer

517 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

It’s sad when you buy a vehicle from someone pay them

Reviewed by Taryn from Saratoga,nyJanuary 20, 2024

It’s sad when you buy a vehicle from someone pay them cash. You don’t try haggling with them. You come back to buy another vehicle for your other daughter and they refuse to give a fair value trade in price and don’t budge on Msrp. We called Audi of rutland 2000 off msrp and fair market trade in value instantly! We didn’t even have to haggle. Sounds more reasonable to me

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

The staff at Audi Albany takes pride in providing fair sales and trade values for our clients. Our inventory is offered at market value and trades are always appraised through a variety of market reports, including Kelly Blue Book. I am sorry we fell short of providing an excellent experience for you and your daughter. I hope she enjoys her Audi! If I can be of assistance through our service or parts departments, please feel free to reach me. Rik Woldring General Manager Audi Albany (518) 509-9902

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Came in with the intention to buy.

Reviewed by MatthewOctober 31, 2023

Came in with the intention to buy.a preowned non-audi. They had no interest in working with our budget, or trying to keep our business. Only good thing was that they held the car we had a deposit down for quite a while until we got a check from insurance.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Matthew, I'm sorry to learn that you felt we weren't accommodating your budget needs. We aim for complete customer satisfaction and it seems like we fell short in this instance. Your feedback is important to us as it helps improve our services. If you're open to discussing this further, please reach out at your earliest convenience. Thank you, Rik Woldring General Manager Audi Albany

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

My 2nd review for Audi Albany, We have had only great

Reviewed by Davidfjohnsson September 04, 2023

My 2nd review for Audi Albany, We have had only great customer service amongst the team in Latham NY. It’s great feeling to be able to send an email to service manager Craig on a question about my wife’s Audi S4 and and get a quick response with an answer & a resolution. I called two weeks ago while on vacation in Maine and scheduled my Audi S4 35k mile checkup with John the service writer and he was extremely customer friendly and made scheduling my appointment seamless. My wife had to take car in as I had an important meeting to attend, John said the service would take approximately 3hrs and could set us up with a loaner so my wife could get some stuff done around the Latham area. That’s Great Customer Service! In my past reviews the thing that really stands out with this Audi branch is COMMUNICATION through text or phone calls during any of my service appointments. Thanks Craig, John & the Mechanic that did the service.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi David, We're delighted to know that you've had consistently great experiences with our team at Audi Albany. It's wonderful to see your appreciation for Craig and John's efforts in providing top-notch service. Thanks for the review!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Audi Albany

Audi Albany always has a large inventory of New Audi's as well as a great selection of Pre-Owned vehicles. Many of our Pre-Owned Audi's have been put through Audi's 300+ point Certification Process and come with a Factory Backed 6 year from the in service or 100000 mile warranty. We are your Premium Dealer in the Capital District and we take pride in the quality of the cars that we sell. We are currently in our state of the art facility located at 723 New Loudon rd in Latham NY.

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