Audi Great Neck

This dealership is horrible. My car was in the shop from July 2025 until October 2025. The communication was horrible amongst my service advisor Dan, and Rocky who oversees the service department as the service manager. They put me in a rental which I was told I wouldnt have to worry about any cost and fees due to audi covering it. Once I received my car , hertz made an attempt to take out $4,000 out of my account which was declined because i had an insufficient amount in that particular account. The reason why Hertz made that attempt to take money out of my account was because audi failed to send hertz a purchase order and the payment fell on me. A week later on November 6, 2025 hertz made another attempt to take money out of my account in which this payment actually went through. The total amount was $1,048.00 . Its now December 8th, 2025 and audi or hertz has yet to issue me a refund for the money that they took out of my account. Its been a month later and i havent received anything. Areed who is the loan manager, told me that hertz would send my money back and last week and that havent happened as of yet. Rocky on plenty occasions made false promises in regards to return my call and at times he never called me back. I always have to call them and most of the time they say they will call me back and never call back . If you can take your car to another shop to avoid what I had to endure please do so to save yourself the headache. This place doesn't care much about their customers and people who work hard to have an audi. The communication is very poor and they make false promises. Hopefully I get my money back soon with the holidays approaching.

Frank Garcia was so helpful! Got me in the car I wanted and home within a day! Highly recommend! -Mary nealy Henriquez

I have bought 5 Audis from this dealership over 17 years and have referred potential customers as well. The most recent time I went to the dealership, I found out that ownership of the dealership was being transferred. I never had any trouble whatsoever purchasing cars from what had been Beiner Audi. This time, after some negotiation, the salesperson and I reached a deal. He wrote up the deal and on a yellow pad listed the factors leading up to our agreed price. The next morning I showed up with a bank check. The purchase price for the car somehow jumped $4,000. Plus, they undervalued my trade-in by at least $4,000. I love driving the Audi. I've had a A6, A7 and several A4s. Recently, I went back to what is now Great Neck Audi. I saw the salesman with whom I dealt some six months earlier and walked out of the store. I bought a Lexus, but it didn't handle as well as my Audis. I have to qualify this review by stating that the Service Department at this location has been top notch in every respect, even after the change of ownership.