Audi Reno Tahoe

Could not speak directly to a service manager regarding a repair. 2 attempts at different dates. could not get past the receptionist. I will not take my car there for any reason in the future.

Just wanted to give my heartfelt thanks to Parker and the team at Reno Audi. After the past couple of years dealing with local and statewide dealers that have added $5k or $10k markups or forced add-on options (e.g. $5-8k “vehicle protection packages”), and dealing with long order timeframes and supply issues, my hopes of buying a new car were fading. There were only a small number of dealers that offered at MSRP, but with 8-12+ month timeframes. I decided to look out of state nearby, and connected with Parker at Reno Tahoe. From the very start, Parker was extremely responsive and took the time to understand my requirements. He showed patience and answered many of my questions, especially when it came to the logistics of purchasing out of state, and made the entire experience smooth and easy, keeping me up to date along the way. He was able to get me in immediately for a build slot and got me an order at the factory. The entire process from initial contact, placing the factory build order, to receiving the new vehicle was less than four months, which includes the month-long ocean shipping time. Parker went over available rebates/incentives and purchase options and the Reno team gave me realtime support when it came time to registering the vehicle at my local CA DMV office. Reno management also checked in to make sure things were going well and if there were any questions or help needed. This has been by far, the best experience I’ve ever had interacting with a team at a dealership and purchasing a vehicle. The customer service, personal attention and care is something that is sorely missed nowadays, and I wish other dealers and other industries would take notice and start addressing. If you want a straightforward and personable purchasing experience, reach out to Parker and the team at Reno Tahoe. You won’t be disappointed.

Best car buy experience ever. JT helped us get into the car I’ve been wanting for a long time! BJ was great too. They were very personable and definitely didn’t have the stereotypical car salesman attitude. Definitely would recommend and buy again from here.