Audi Westwood

I bought my 2010 S4 here and had it serviced at this dealership ever since. They?ve always done a fabulous job servicing my S4. This time, there've been a few issues: 1) The service advisor told me my car is done by Monday, but then went on vacation and I didn?t hear from the dealership. When I called on Tuesday evening the car still wasn?t done. 2) The bill was $800 higher than the estimate I signed due to a billing error. They did correct it after I pointed it out. 3) They put my summer tires on rims on the backseat and must have slammed the door shut as the armrest is damaged. There is also deep indents on the seats because they didn?t put the tires on the protective mat. The only time they?ve been careless and done damage, sadly. 4) They usually clean and vacuum the car with service. Not this time. The car was in the shop for a week and I paid over $5600. The manager came out and offered free detailing next time around, which was nice. I?m still recommending this dealership since I am always treated with respect and they?ve kept my 2010 S4 in great shape.

The overall experience was horrible! Due to miscommunication and also had to pay for portion of the invoice due to representative not submitting the correct parts and labor totals to my warranty company.

Jae is a professional representative. He truly cares about his customers. He was upfront about the service requirements and price.The waiting room and facilities are nice as well.