Audi Peabody in Peabody including address, phone, dealer reviews, directions, a map, inventory and more

252 Andover St
Peabody, MA 01960

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Sales: 978-705-4859

Used Cars: 978-705-4851

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 7:00am – 4:00pm

Reviews of Audi Peabody

Overall Rating:

4.7 (out of 5)

90% recommend this dealer

256 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)

Thorough inspection, video of issues, cost listed.

Reviewed by Al from Melrose, MaNovember 05, 2022

Excellent facilities. Quick and professional, arranged for a ride home, repair cost listed, car was ready when promised. Chris maintained timely communication. Strongly recommended for Audi service.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you. We're glad that you had an excellent experience with your recent service visit.

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Don't waste your time

Reviewed by Jenn from New HampshierOctober 28, 2022

If you want a true depiction of how terrible the accountability for this dealership is, you should read this review. With the amount of issues that we have had with this dealership, I'm not even sure where to start. We purchased a used Volvo SUV as we needed a bigger car due to our newborn and animals. We should have known this wasn't going to be a good experience even based on the first attempt to test drive the car considering we were xxxxxx around. We live almost 2 hours from this dealership so it takes a bit of effort and a lot of time to come down, but they had the vehicle make and model at the price point we wanted. An appointment was made to see the car and take it for a test drive. My husband showed up and spoke with the sales rep who after acknowledging the appointment stated he would go grab the car. After about 45 minutes the sales rep came back saying he couldn't find the keys, then took about 20 more minutes to figure out that the car was "at the shop". My husband left and was then called saying the car was back after he had finally gotten home. We made an appointment for the next day to go down and see the car together but when we got there we were told that "They didn't know where the car was" the day prior. The rest of our experience with this dealership was exactly like these first 2 visits. We have since had to go back to the dealership 4 different times to get 2 issues fixed, were promised a loaner car twice and when we got there were told there wasn't one but they could "give us a ride", and in order to finally have the biggest issue fixed we had to reach out to the GM of the area to actually get anything taken care of. We made the final visit today where my husband sat for 5 hours to have 2 parts replaced when the book time, all inclusive, shouldn't have been anymore than 4 MAX per Volvo standard, which is also what we have been told they have been referencing for all issues since day 1. When he was finally checked out he was advised by the tech that the check engine light is on even though it it wasn't when it was driven in, or when the desk associate checked the car in and turned it on to check the miles. We requested for the code to be read on the car to get attitude back from the tech because "He was about to clock out" and it wasn't his problem because it was on when we brought it in. The desk associate had to check it for us. Hopefully all of the issues are fixed and we never have to go back to this dealership again because they are by far the worst car company we have ever dealt with. Don't get me wrong everyone was nice except for the tech, but the lack of even simply giving a xxxx or being able to tell 1 story and stick with it, was far worse than we could have ever expected. This place isn't worth your time, because we wasted all of ours for you.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jakob Guggenthaler General Manager 978-818-7127

Overall Facilities 1

Customer Service 3

Buying Process 2

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great service, very responsive staff

Reviewed by Bob from North ReadingSeptember 21, 2022

Very responsive service department. I was able to bring my car in within 24 hrs of calling them The service was excellent. Remember to ask if they have any service specials.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Audi Peabody

At Audi Peabody you get access to one of the biggest selections of vehicles in the area. We offer a variety of some of the newest Audi models on the market. From the luxuriously spacious Audi Q5 to the sleek and stylish Audi A4 you'll find it all in our showroom.

And if you're in the market for a used or certified pre-owned vehicle you can find those at Audi Peabody too. We've taken the time to thoroughly inspect each of our used cars to ensure that they can produce the safe and reliable performance you need.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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