Audi Norwell in Norwell including address, phone, dealer reviews, directions, a map, inventory and more

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59 Pond St
Norwell, MA 02061

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Sales: 781-347-1637

Used Cars: 888-902-7186

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Audi Norwell

Overall Rating:

3 (out of 5)

89% recommend this dealer

207 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Not the true asking price posted

Reviewed by Disappointed Shopper from Charlotte, NCApril 19, 2023

The dealership does not post the actual asking price for vehicles on-line. I was interested in a new Audi vehicle and willing to pay MSRP as listed on their website only to find out that they were actually asking $15K above MSRP. Disappointing that they don’t post actual asking price to avoid wasting time. Feels like a dishonest practice.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I had the pleasure of working with Sean Townes (and Lou

Reviewed by jimhendersonjrApril 08, 2023

I had the pleasure of working with Sean Townes (and Lou Porto) with the purchase of my Q5. This was by far and away the best car buying process I have experienced. They were both wonderful to deal with, answering all of my questions, showing me multiple vehicles. They put together a great deal and I could not be happier. If you are in the market for a new car, call Sean Townes, he will take great care of you.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I purchased a $45,000 vehicle in February.

Reviewed by LLApril 05, 2023

I purchased a $45,000 vehicle in February. The car was in mint condition and the buying process was quick and easy-I was in my new car in less than 24 hours. I spent an additional $3,000 on the paint and interior protection package, to keep my car in the mint condition I purchased it in. I was told that both the interior and exterior would be protected in full- “if we can’t fix it, we replace it at no cost”. I brought my vehicle back to have this service provided, leaving the car at dealer in the same pristine condition I purchased it in. While in the dealership’s care, it received the interior and exterior conditioning, an oil change and a roof I leak repair (it is a convertible). Two days later, vehicle was ready for pickup. I drove away and while getting on Rte3, looked over my shoulder to merge, at which time I noticed significant damage to the interior side panel of the car. It was torn and ripped, with a puncture. I took pictures immediately and reported to service, which was already closed. I also followed up with an email asking for a return call, which never happened. I called and spoke to the service manager who indicated he would speak to sales, as it was now a “sales issue” due to the service type. I was then told that sales reported that they would not fix the damage, as I purchased a “used car” and this damage was not ”covered” under warranty. I looped in my salesman who then contacted the General Manager, who asked that I bring the car in so he could evaluate. When I arrived, the salesman met me at the door and asked to see the damage; at which time he indicated, “I cannot believe they are giving you a hard time with this- this blatantly happened during your service”. The GM looked at the damage and berated me- accusing me that I caused the damage and that his team could not have been involved. I pushed back and showed him damage that was on the chrome and paint on the outside- likely a hose or a sharp edge of something used to treat the interior. He indicated that as a “good will gesture”, he would “fix” the damage as he “appreciated my business” and scheduled me for a week later for drop off. I dropped the car off as scheduled, was told that the panel was being replaced and the service manager indicated “I’m glad I finally got through to them and he agreed to replace this for you. I’m sorry this happened”. I thanked him for his support and left. Another two days later, the car was done, I was advised by phone that the panel was replaced and I picked up the car. The paperwork I received also clearly states that the panel was replaced. At pickup when I examined the work, the panel was clearly not replaced, but instead filled with some type of filler. Sales was already closed, so I could not speak to anyone, although I sent an email immediately to dispute this repair and inform that the panel was not in fact replaced as I had been told, yet “attempted” to be “repaired” and I was not happy. I requested a call back from the GM, which never happened until 5 days and several emails later, at which time he continued to berate me and accuse me of causing the damage, pleading that I “needed to see things from his side and the part is $1284”. Again, I expressed that my car was perfect when I left it- so again as “good will effort”, he advised that he would cover the labor of the part replacement if I chose to replace it, but that I would be responsible for the $1284 part. I am SO disgusted with this dealership. Apparently service and reputation is not something they care too much about. If you plan to just purchase a car and never go back, its quick and easy. If you’re looking for your forever dealership, think twice. What they don’t tell you is that the $3,000 protection plan is outsourced to an outside subcontractor, they do not stand behind their word, and the General Manager is quite possibly the worst businessman I’ve ever encountered. We will be servicing our Audis elsewhere moving forward and encourage all to same

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Audi Norwell

Welcome to Audi Norwell a member of The Village Automotive Group of Greater Boston. Not only are we the South Shore's proud home for genuine Audi New and Preowned Sales Service Parts and Accessories but we draw committed Audi customers from all over Massachusetts. Our unique customer service philosophy stems from our founder Ray Ciccolo who believes treating employees like family emboldens them to go above and beyond for our customers.

We encourage you to come see why Audi Norwell is different. You'll find us conveniently located right off Route 3 - Exit 14 - on Pond Street a 1/2 mile from Queen Anne Corner.

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