Audi Rockville

We have had a terrible experience at the service department at Audi Rockville. We have been having the same issue since February of 2024 after a CV boot replacement. Phone calls, texts, and emails go unanswered for weeks by everyone all the way up to the service director. After several attempts to diagnose an issue that is easily found by a simple google search, our problem. continues and most recently our last 7 emails have gone unanswered If we could give the service department zero stars, we would!

I am writing to sing the praises of my Audi Rockville service technician: Juan Rubio. He couldn’t have been nicer or more professional. He explained everything clearly and kept me informed every step of the way.

Unfortunately I cannot recommend this dealership. The customer professionalism and customer service is just not there. I bought an Audi at this Rockville location in August. I still have a temporary plate after three months. I thought it was DMV's fault but the DMV informed me that Rockville Audi has not submitted any paperwork. I followed up multiple times with the dealership. No one was able to provide me with an explanation. I had to initiate the temporary tags every time they expired. I wrote a formal email outlining actions I would take if they did not rectify the problem. In addition to the temporary license plate they sold me a vehicle with a broken gas cap and a broken door light. Ironically when my husband and I were at the dealership there was an irate man in the lobby who canceled the sale in what appeared to be significant frustration towards the dealership. In hindsight that must have been my omen. No apology, no explanation, no follow up, nothing done to make it right. They take their customers for granted but pride themselves on customer service. I simply asked them to provide the reason for the continued delay in obtaining the title, the exact date by which the title and registration will be delivered and confirmation that all necessary paperwork has been submitted to DMV. I still have not received information on my following request despite sending an email to Marcus Oh (General Manager), Sung Cha and Tae Yeon (Business/Finance Manager).