Audi Des Moines in Johnston including address, phone, dealer reviews, directions, a map, inventory and more

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5190 Merle Hay Rd
Johnston, IA 50131

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Sales: 515-446-3757

Used Cars: 515-446-3760

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 7:30am – 3:00pm

Reviews of Audi Des Moines

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

46 out of 51 people said they would recommend this dealer

1 (out of 5)

Alex the Finance Manager needs more training.

Reviewed by JayTee in Des MoinesAugust 15, 2019

Alex the Finance Manager at Audi of Des Moines needs additional training. I contacted Audi of Des Moines to obtain extended warranty pricing for a used Audi S6 vehicle that I was purchasing from a private seller. I had been dealing with Stephanie because Alex the Finance Manager was on leave. I provided all of my vehicle details as requested (including VIN number). I told Steph that this S6 had been in accidents in the past, but it did not have a branded title. She did some research over a couple of days and informed me that this S6 qualifies for several extended warranty options, but I have to wait a couple of weeks until Alex returned because she did not know how to do the paperwork accurately. Fair enough. I must say that Steph was great to deal with and very responsive up to that point, and I completed my purchase of the S6 from a private seller during that waiting period. I provided the same information once again to Alex upon his return. He called me back and told me that my car would not qualify for extended warranty coverage because it was a salvage title. I told him his finding must be inaccurate because I gave the exact same information to Stephanie and was told that this S6 qualifies for extended coverage. I also reminded him that this S6 has a clear title. I followed up with Stephanie and she accused me of witholding information from her. I reminded her that I gave her the VIN #. All of us had access to the same information at all times, so why was there a discrepancy? Neither of them had a reasonable answer, and now I owned a vehicle that I purchased under confidence from Stephanie. They essentially called me a liar and told me that my car cannot get any type of extended warranty coverage. A month later, I was able to take my S6 for an inspection at an official Audi dealer in Minneapolis, MN. They completed a thorough inspection and not only offered me extended warranty coverage (Audi Pure Protection) but also offered to take my car as a trade-in. I'm happy I did not trust the terrible advice given to me by Audi of Des Moines.

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Got the deal I wanted

Reviewed by dasstig in Johnston, IADecember 18, 2018

It took some time to get the price I wanted, but I’m the end I think we got to a great price and I was able to drive away with the vehicle I wanted for the price I wanted. I will buy my next Audi here!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Great experience, knowledge and friendly!

Reviewed by Jenny in Des Moines, IAOctober 28, 2016

Great folks. Have bought several cars from George there and he's always great to work with - knowledgeable, friendly, honest, and never pushy.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Audi Des Moines

If there's one thing we want everyone to know it's that at Audi Des Moines we are here to make you happy. Our commitment to customer service extends to all areas of our dealership - far beyond your purchase of a new or used Audi.In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our Audi service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. What's more, we use certified Audi parts that are also available to the DIY-types out there.

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