235 North Randall Road
Saint Charles, IL 60174

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Sales: 630-425-2834

Used Cars: 630-425-2834

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of The Audi Exchange St. Charles

Overall Rating:

4.9 (out of 5)

94% recommend this dealer

151 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Service department experience was excellent.

Reviewed by erich_doeringFebruary 07, 2026

Service department experience was excellent. They completed the work ahead of schedule and cleaned my car.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

It’s great to hear your Audi e-tron S Sportback was serviced ahead of schedule and returned clean. We appreciate you highlighting our team’s efficiency and attention to detail. We look forward to assisting you with any future service needs.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Always very professional.

Reviewed by JessFebruary 05, 2026

Always very professional. Quality work with my service, trustworthy. I will continue to recommend and use them for my services.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We appreciate you highlighting the expertise and reliability of our service team on your Audi A5 Sportback. Thank you for your continued trust and recommendations. We look forward to assisting you with future maintenance.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Service rep was polite and friendly.

Reviewed by JackFebruary 03, 2026

Service rep was polite and friendly. He explained the work to be done. The work was done on time as explained.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

It’s wonderful to hear our team provided polite, friendly service and clear explanations for the work on your Audi Q5. We’re glad the work was completed on schedule. Feel free to reach out if you need anything further.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About The Audi Exchange St. Charles

EXPECT THE EXCEPTIONAL. OPEN NOW! ​ 235 Randall Road / St. Charles For over forty years, The Exchange has been synonymous with luxury cars in the North Shore of Chicago. A never-stop-growing mentality combined with the relentless desire to give customers an experience that exceeds their highest expectations has led us to stand head and shoulders above our competition. All of our customers are shown that when you buy from The Exchange, you become part of The Exchange family. Our strict belief in the golden rule, that you should always treat others as you’d want to be treated, has gotten us to where we are today, but we have no intentions of slowing down now. We look forward to constantly evolving, innovating and helping grow the wonderful community of St. Charles.

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