235 North Randall Road
Saint Charles, IL 60174

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Sales: 630-425-2834

Used Cars: 630-425-2834

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of The Audi Exchange St. Charles

Overall Rating:

4.9 (out of 5)

94% recommend this dealer

153 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Justin was very helpful.

Reviewed by Vsjones99February 10, 2026

Justin was very helpful. He was up front about the repairs and how much it would cost. He delivered the car on time and for the ampunt quoted.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing your experience. We’re glad our transparent approach to repair details and pricing met your expectations. It’s great to know your Audi Q5 was returned on time and at the quoted cost, and we look forward to your next service visit.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Recall appointment for 2025 Q7.

Reviewed by Robert BFebruary 10, 2026

Recall appointment for 2025 Q7. Service tech was excellent. Loaner was clean and ready to go. Received updates throughout the day related to progress. Perfect experience.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hello, we are delighted your recall appointment for your 2025 Q7 went smoothly. It is great to know our technician’s expertise, a clean loaner, and timely progress updates contributed to a perfect experience. We look forward to assisting you again.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Service department experience was excellent.

Reviewed by erich_doeringFebruary 07, 2026

Service department experience was excellent. They completed the work ahead of schedule and cleaned my car.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

It’s great to hear your Audi e-tron S Sportback was serviced ahead of schedule and returned clean. We appreciate you highlighting our team’s efficiency and attention to detail. We look forward to assisting you with any future service needs.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About The Audi Exchange St. Charles

EXPECT THE EXCEPTIONAL. OPEN NOW! ​ 235 Randall Road / St. Charles For over forty years, The Exchange has been synonymous with luxury cars in the North Shore of Chicago. A never-stop-growing mentality combined with the relentless desire to give customers an experience that exceeds their highest expectations has led us to stand head and shoulders above our competition. All of our customers are shown that when you buy from The Exchange, you become part of The Exchange family. Our strict belief in the golden rule, that you should always treat others as you’d want to be treated, has gotten us to where we are today, but we have no intentions of slowing down now. We look forward to constantly evolving, innovating and helping grow the wonderful community of St. Charles.

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