The Audi Exchange Highland Park

I purchased a 2019 S63 on January 12, 2026. On the way home, the engine light came on. I took it to a Mercedes-Benz dealership for inspection, and they determined the problem was with the engine timing chain/timing system, requiring replacement. Illinois law stipulates that all vehicles sold are covered by a 500-mile or 15-day powertrain warranty. When I went back to request repairs, they refused, stating that the engine timing chain is not considered part of the powertrain. I am seeking legal assistance and will be filing a lawsuit against them.

Probably one of the best car buying experiences I have had in a long time and my previous experiences at other Audi dealerships was good. Inquired about a car online, set an appointment, test drove it, got a very fair trade-in value and had the best experience at their location you could ask for. It literally is the only place I will buy a car moving forward.

I purchased an extended warranty on our Q7. For almost three years during that time my wife had to regularly bring the vehicle in for oil almost on a monthly basis to, “top it off.” No one bothered figuring out why the oil was burning. Soon after the warranty ended, they said it needed $10,000 in repairs, all of which should have been diagnosed years earlier and been covered under their (expensive) warranty. We brought this to their attention; they offered no relief. I’d never buy from this dealership. Their service team dropped the ball and their business practices leave much to be desired.