Audi Marietta

Jake was awesome! He was very knowledgeable and very nice! I love my new car. Thanks for everything!

Working with Kareem Corbett was great! He’s detail oriented when discussing car options and features but was a low pressure salesman.

The car-buying process was excellent up until I entered the Finance office. I worked with a sales consultant who was friendly, knowledgeable, and efficient. The pricing was competitive, and there was no prolonged back-and-forth or the usual “let me talk to my manager” routine. In Finance, I worked with Spencer. I was very clear that the most important coverage to me was rim repair that included curb rash, as I am admittedly hard on wheels. Spencer presented several coverage options and pricing. I initially declined, as the cost didn’t make sense to me. He countered with a lower price, which I also declined. He then asked what budget I had in mind. At my stated budget of $1,500, Spencer told me he could sell me the Platinum-level coverage. He referenced Bronze, Gold, and Platinum tiers, though those labels were not clearly explained. When I asked what Platinum covered, he pulled up the contract and began reading it. I pointed out that Platinum did not appear to include alloy rim repair. Spencer stated that Platinum included all coverages from the lower tiers and assured me that alloy rim repair would be included. The first issue arose when I reviewed the contract at home and discovered I had been sold the Bronze level instead of Platinum. I had to initiate contact with both Spencer and my sales consultant. Spencer did not return my call, and I ultimately followed up through my sales consultant. Spencer later claimed he had called but had the wrong number. This was eventually corrected, and I received a revised contract showing Platinum coverage. The second issue was more concerning. After reviewing the Platinum contract in detail, it was clear that alloy rim repair was still not covered. Once again, I had to reach out multiple times to Spencer and involve my sales consultant. After several messages, Spencer ultimately upgraded my coverage to a level above Platinum so that alloy rim repair would finally be included. Unfortunately, the issues I experienced in Finance completely overshadowed what was otherwise a smooth and positive car-buying experience. I spent far more time and effort correcting finance-related issues than I did purchasing the vehicle itself. I strongly believe that a less informed consumer may have left without the coverage that was represented during the finance process.