Audi West Palm Beach

I’ve bought and serviced many cars over the years, but no one has ever treated me with the professionalism, warmth, and genuine care that Christine Feteira did at Audi West Palm Beach. From the moment we met, she made a stressful situation feel easy and positive. Her calm demeanor, knowledge, and honesty are unmatched — she truly went above and beyond to help me find the perfect solution and made me feel like family. If you’re ever considering an Audi, ask for Christine — she’ll make the entire experience seamless and enjoyable. She’s the reason I’ll stay loyal to Audi for years to come!

This isn’t my first Audi from West Palm, it’s actually my fourth. I’ve been a loyal Audi customer because I love the cars and up until now I thought the dealership valued that loyalty. Shout-out to Ricardo and Dane, at least they responded and tried to help. Unfortunately, once this got above their level, the management team (Jake / Lisa) went silent. We gave them multiple opportunities to make things right, and instead of fixing the issue they just ignored us. Here’s the problem: despite my wife’s 800+ credit and our history with the store, the deal came back with a money factor above the buy rate plus stacked add-ons and fees. That’s the exact opposite of the transparency, fairness, and loyalty retention Audi corporate says it expects. They never itemized the inceptions. I still dont even have my keychains (a small thing but it exhibits the lack of care) What stings the most is not the numbers, it’s the lack of accountability and communication. A premium brand should never make repeat customers feel brushed off. That’s how you destroy CSI scores and brand trust. Audi is supposed to be about customer satisfaction, integrity, and long-term relationships, not short-term profit at the customer’s expense. Unless this store changes direction, it risks losing the very people who actually want to stay loyal to the brand.

In all my years of dealing with any dealership, this Audi dealership is at the very bottom. I hesitate to post this because I know that some dealers have a bad day. But this bad day put me out of $1,400 without even getting an oil change and left me with a car that actually was dangerous. The day started when I walked over to the service desk and sat down. The service individual didn't even look at me for nearly 10 minutes as they were on the phone with a warranty company. When they hung up the phone, they said something about the warranty company and never actually greeted me or introduced themselves to me, obviously having a bad day. Okay, so that happens. After they told me my oil change would be around $500, I asked them why would you charge me that much? What are you doing that's special? The person said that's what we charge. There was no explanation given. I said well, I'll take it somewhere else. So I did. I took it to a local garage who did a complete checkup of my vehicle and video footage of the CV joints connecting my four wheels showed incredible deterioration and a safety hazard. Audi of West Palm Beach had just done what they said was a complete multi-point inspection of my vehicle for anything that was needed. I ended up paying nearly $1,400 for various and sundry items but I drove out of there with an unsafe vehicle. It was an unfortunate experience. The was bad from the moment I walked in to the moment I left. I only post this now because I just got an email from them saying that my service is due.