Audi Tampa

Roger Balan, GM at Audi of Tampa, handled a serious safety concern in an unacceptable way. The morning I was scheduled to pick up a vehicle I had left for detailing, Progressive flagged an open safety recall when I added the VIN to my insurance. I confirmed it on BMW USA’s official VIN recall page: engine starter recall, Remedy not available, issued Sep. 23, 2025 (campaign 25V-636), with safety-risk language including potential thermal event/fire even when parked. When I called to discuss options, the GM denied there was a recall and offered no helpful solutions or written confirmation. I had already paid $4,000 down, and after delays the refund was pushed to a check by mail. This was not the level of professionalism expected from a luxury-branded dealership.

Exceptional Experience with Trenton Jump at Audi Tampa! I highly recommend reaching out to Trenton Jump at Audi Tampa if you are looking to purchase a vehicle in the Tampa area. From start to finish, the experience was truly five-star. What impressed me most was Trenton's incredible responsiveness across all communication channels—email, text, and phone calls—in the days leading up to my visit. He was prompt, professional, and ensured all my questions were answered thoroughly before I even stepped foot in the dealership. When I arrived, Trenton was the opposite of pushy. He was highly knowledgeable about the vehicle I was interested in and took the time to truly understand my needs. During the test drive, he paid close attention to detail, actively listening to my feedback to ensure the vehicle was the perfect fit for my lifestyle. This commitment to understanding the customer's needs made the whole process stress-free and enjoyable. The excellent service continued with Zain in the finance department and Patrick, the sales manager, who both went above and beyond to ensure I had the best possible purchasing experience. If you want a seamless, respectful, and highly professional car buying journey, please ask for Trenton Jump!

I would like to take the time to thank Rolando Casillas for his patience and concern to my problems whenever I come to Audi Tampa. He is always polite and a joy to deal with because he goes out of his way to make sure I am satisfied with whatever job that is performed. Plus, he always follow up with a call or text. Thank you Rolando, keep up the great work. Colleta Henry