Porsche Audi of Wallingford

I brought my 2018 Q7 in on 12/22/2025 for three straightforward items: - 12V battery replacement - Brake fluid service - Coolant flush The quote was around $1,400–$1,500, and the car was returned the same day. Immediately, I noticed the coolant reservoir was filled all the way to the cap. When I emailed the service adviser, Devin Hitchcock, he told me not to worry. As a car enthusiast, I simply removed about 500 mL myself — inconvenient, but manageable. Half a month later, while doing my own oil change, I discovered something far more concerning: all eight T‑25 screws were missing from both sides of the front belly pan. Missing one or two would be understandable. Missing all eight is not. That prompted me to check the battery installation, where I found the security strip loose as well. At that point, it was clear the work had been done sloppily. I emailed the dealership again — no response. A week later, I finally received a call from Michael Coughlan (the supervisor). He asked for time until the following Monday because the technician was “in training in MA.” I waited another week with no follow‑up, and every call went straight to voicemail. So I contacted the Audi Advocate line and filed a complaint. Only then did Mike call me back. What he said next was astonishing: he claimed the technician was a senior tech and that my car “never left the floor.” I asked how brake fluid service and a multipoint inspection could be done without lifting the car. His response? “You didn’t do a brake fluid service.” I was literally holding the receipt in my hand. After asking him to double‑check, he realized he had been looking at an old receipt from 2023. He then claimed they “don’t take wheels off on some cars” for brake fluid service — which contradicts the video from two years ago showing my car clearly on a lift. Throughout the conversation, he repeatedly insisted he trusted his technician and implied that because I do my own oil changes, he couldn’t be sure what happened. No explanation for the loose battery security strip. No accountability for the missing screws. Just deflection and blame toward a customer who has serviced their car here for two years. At this point, I told him I do not want anyone from his team touching my car again. He offered to give me eight screws if I drove back — as if that addressed the larger issue of dishonesty and poor workmanship. This experience ends my relationship with this dealership. I’m sharing this so others are aware. If you buy a car here, get your service done somewhere else. If I hadn’t done my own oil change, I might never have discovered the missing screws, the loose battery security strip, or the coolant overfill — and I still have no confidence that the brake fluid service was actually performed

The price of the used car they were selling went up over $1000 for what it was the week before the tariffs were supposed to happen. They are price gouging and I would not buy a car for them.

We just purchased a 2024 Audi A4 and was very impressed with the dealership and personnel. Our salesman Noel and the finance representative Kit were both outstanding knowledgeable personable gentlemen! We had a hassle free easy no pressure trade in and purchase experience. We would highly recommend the dealership and these two individuals specifically.