Audi
New Car Dealership in New London, CT
Overall Rating
4.9/5
Read dealer reviews
Here at Hoffman Audi New London, located in New London, CT, we are dedicated to making your purchasing experience both professional and transparent. With 4.8 stars on Google, we?re highly recommended by our customers. Come visit us on Broad St. in New London and shop our extensive inventory of new and pre-owned vehicles, where you?re sure to find the perfect Audi A4, Q5, or R8 to meet your needs. Our fully staffed service department, including highly trained Audi Master Techs, are here for you after you drive off the lot to handle any maintenance or repairs you may need.
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Hoffman Audi of New London Reviews
Overall Rating
4.9/5
90 out of 93 people recommended this dealer
Overall Facilities:
4.8/5
Wonderful sales experience
Reviewed by Pete
in Hadlyme
September 25, 2020
Went shopping for a new used car. No pressure. I spent time with two sales people, sales manager, finance manager and general manager in determining which vehicle best fit our needs, desires and price. Over the course of several days, we received valuable feedback and effort. After the purchase, I needed technology tutoring and was provided it graciously. The most pleasant sales experience I have ever had. And I love our new car.
Don’t do a carbon clean
Reviewed by Michael S
in Stonington Connecticut
July 21, 2020
Unfortunately I had an extremely poor experience with a service on my Audi A8. A long story but I was told that the only way that a rough idle in my vehicle could be eliminated was a carbon clean. Please note that I was told in writing that it was the only way to fix. The rough idle. I have always been proactive when it comes to maintaining my vehicle so I had a factory recommended service done as well.
When I picked up the vehicle to the tune of over 2K the car was running just as rough as when I brought it in. Aside from that part of the factory recommended service that I had done was Lubricating key points in a vehicle as well as general points. My door has been squeaking and I didn’t address it on my own because it was going in for that service. The first thing I noticed when I got in the vehicle and closed the door was that the hinge had not been lubricated. Since the tech would have been in and out of the vehicle many times and missed such an obvious thing I wondered what else they had missed.
Aside from the car being absolutely filthy they had said that they lost their car wash so I understand the recital was so pronounced I brought it to the attention of the service person and she said that it was probably a motor mount which I found Highly insulting
She said she would bring it into the garage and they would do a quick check 10 minutes later she came out and said that there were no recorded misfires and it must be the engine mount or something again I had to go to work so I left with the vehicle in the same condition that I brought it just $2000 lighter in my wallet.
The electronica malfunction indicator light came on shortly afterwards and I made an appointment for a follow up. I was Told that the car now needed 8 new fuel injectors to the tune of $3800 and that there were misfires on several cylinders interesting how all the sudden they were misfires apparent when the car was running exactly the same as when I picked it up from the initial repair I don’t know if it takes more than 10 minutes to determine a misfire on cylinder or not. All in all the dealership Will twist and turn things into their favor of course. And in the past although expensive I’ve been satisfied with the quality and workmanship there just seems that now they are not willing to admit they made a mistake. The worst part of the experience was the apparent deception by the service rep when I picked up the vehicle and several emails to the General manager and service manager I addressed this with them and they skirted the issue plain and simple I was planning on turning over my vehicle spring of 2021 and finding a new Audi but it won’t be from Hoffman of New London
Margaret Falk
Reviewed by ML Falk
in Madison, CT
June 04, 2018
Salesperson (Peter Devylder) was extraordinary in knowledge, relationship and the reason I returned to but another Audi . I would highly recommend Peter as a professional to do business with.
