Audi West Covina

This review is for the Service Manager, Charles Kim. From the moment, the GM, Julian asked Charles to personally oversee my new q6 eTron Prestige electrical and SW issues from delivery, I was in good hands. Charles is someone who is very diligent and when he says he will do something- he actually does. In this day and age- usually in the auto industry, sadly this is not a regular occurrence. My q6 eTron was in service for over 3.5 weeks and Audi Tier 2 Technical Support was out of ideas on how to solve my electrical and SW gremlins. I was asked to pick up the vehicle since Audi was aware of the issues and that I was not the only one having these connection issues with MMI user profile, myAudi app, Plug N Charge, Digital Key. Charles made sure I had a brand new 2025 Audi q5 as a loaner while my car was in service. And Charles went to bat for me asking Audi to provide some form of compensation since my car didn’t work from the get go. (Audi of America CS is a separate issue since they denied his request). Charles also went out of his way to follow up with me afterwards and took care of me afterwards. I appreciate his integrity and diligence. He’s also a friendly guy. If you need your Audi serviced and you are near West Covina, take your Audi to WC. Charles and his team will take care of you.

West Covina Audi was a "Excellent Experience ". I can't express how professional and courteous the entire dealership staff handled the purchasing of my car was.

I can’t say enough good things about the team at West Covina Audi. Julian and Frank made sure everything went smoothly, and Malik, our sales consultant, was patient, informative, and never pushy. We truly felt like we were being treated like family—respected, listened to, and taken care of every step of the way. Paul in the service department also stood out for his kindness and support post-sale. This was easily one of the best car buying experiences we've had. We walked away with a great deal and a beautiful new Audi. Highly recommend West Covina Audi if you’re looking for professionalism, integrity, and outstanding customer care.