3832 Thousand Oaks Blvd
Thousand Oaks, CA 91362

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Sales: 805-303-8012

Used Cars: 805-303-2599

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Rusnak/Westlake Audi

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Made a deal with a young salesman that was 19 years old

Reviewed by Rob from Bakersfield September 24, 2025

Made a deal with a young salesman that was 19 years old send all my information I live two and a half hours away I was on my way he calls me and lets me know that somebody else is making the deal with the same car that I wanted they said they can't hold the car I thought the deal was done they run my credit and I was on my way to pick up the car got off work early wasted my time with them and my gas beware of this dealership very shady Aldi can tell me is they can't hold a car I thought the deal was done and I was going to pick up the car all I got is wasted time and money

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Buyer Beware of A6 engines !

Reviewed by Ron from Simi Valley, CAMarch 16, 2022

The 2013 A6 we purchased new from Rusnak just had the engine damaged with no warning. The initial calls to the dealership were not answered, nor the email. Finally, they responded to the online chat. They were unsympathetic to the situation -- this is just something that happens to A6 engines. The estimate repair cost is over $10,000.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Ron, We appreciate you sharing your review. Your feedback is important to us and I would like to speak with you regarding your vehicle and the level of communication you received from our team. Please contact me when you have a moment. Best regards, Service Manager Sam Abergel sabergel@rusnakautogroup.com (805) 267-5936 3832 Thousand Oaks Blvd, Thousand Oaks, CA 91362 https://www.audiwestlake.com

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

EXCELLENT SERVICE

Reviewed by Devin H. from Thousand Oaks, CaJuly 04, 2020

FAY was AMAZING, as well as the whole buying process. This Dealership gets Five Stars 🌟🌟🌟🌟🌟. Finance process was easy, and the General Manager was Awesome. Thank You RUSNAK.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for the great review, Devin! We are glad to see that Fay and the team went above and beyond to exceed your expectations. You are so welcome; congratulations on your purchase!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Rusnak/Westlake Audi

The premier automotive group since 1966 and one of the original Audi dealers here in LA Rusnak Audi is among the highest rated in the nation both in volume and customer satisfaction. This year again we lead in new car sales Certified Pre-Owned sales and sales customer satisfaction because day after day year after year we sell only the finest new and Certified pre-owned Audi vehicles.

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