Audi of Monterey Peninsula

In June 2025, I paid $1,540.50 at Audi Monterey Peninsula for a rear axle seal/bolt repair due to a leak and burning oil smell. The dealership assured me it was fixed. Six months later (December 2025), the exact same symptoms returned, leading to complete rear differential failure from fluid contamination and bearing damage. Their quote: $11,885.83. The service rep admitted in writing that this kind of rapid escalation is “rare” after a seal repair and apologized for not disclosing the risks in June — but the dealership refuses to accept any responsibility for the misdiagnosis or incomplete repair. Since purchasing my 2019 Q8 three years ago, it has only ever been serviced at Audi Seaside/Monterey Peninsula. The car is not driven aggressively, sees minimal miles (~10k/year), and is primarily used for business. I escalated to Audi Corporate (assigned a case manager) and involved the California Bureau of Automotive Repair (BAR). The BAR mediator agreed additional diagnostics should have been done in June. Despite this, Audi and the dealership have not accepted fault. When I picked up the vehicle on January 9, 2026, the invoice completely omitted the rear axle leak and showed a “clean inspection” — even though the differential was still failed. The car has been inoperable since December 9, 2025 — no loaner provided. Their latest “best and final” offer: refund the $1,540 June repair but charge me $7,821.46 for the differential (slightly higher than a prior discounted quote of $7,566). I’ve now reported this to NHTSA, as a 2022 Audi TSB covers nearly identical rear differential leaks in 2020–2022 Q8 models (and others), raising questions about whether this is a broader issue. If you own a Q8 (especially 2019–2022), be cautious with service at this dealership and others. Document everything, get second opinions if needed, and know your rights under California law.

Best dealership I've ever dealt with and I've owned a plethora of vehicles from normal to luxury. If you want a car look no further. Awesome staff. Great sales, service, and finance departments. Grade A+.

I've been meaning to write a review of a purchase from last December but life took over! I purchased a 2015 Lexus with 24K miles. I had been looking for a low mileage Lexus as my vehicle was on its way out. Soon as I saw the ad on a Saturday morning, I sent an inquiry online and received a call back from Firas within 15 minutes. The vehicle was not quite ready to test drive as a part was needed but I was kept up to date from Firas as to the status. I was able to put down a $1k deposit and be approved for financing on line. I have a 10-year old with lots of energy so was nice to be able to complete documents at home. I'm an hour away from Monterey, so when the vehicle was ready, my sis drove us to the dealership, test drove and completed paper work in about two hours. I was then off and away with my super low mileage Lexus RX 350. Easy and quick process! Highly recommend Audi Monterey. My hubby and daughter love the vehicle...I just need to watch my speeding. My kiddo enjoyed the hot chocolate as well. :) Hope this helps anyone looking for a used vehicle. I'm sure they have a great process for new purchases as well!