Santa Monica Audi in Santa Monica including address, phone, dealer reviews, directions, a map, inventory and more

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1020 Santa Monica Blvd
Santa Monica, CA 90401

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Santa Monica Audi

Overall Rating:

4.7 (out of 5)

96% recommend this dealer

46 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Will never return

Reviewed by Brett C from Los Angeles, CAMarch 19, 2021

I really wish I didn't have to write this review, but I've been given no choice. BEWARE AT THIS DEALERSHIP!!! They do a great job during the sale, but once everything is signed they couldn't care less about you. I came to Santa Monica Audi because I was referred by my friend. It's definitely not the closest Audi to where I live, but again, I was referred so down I came. The sales process was average, nothing to good or bad about it, and again this review isn't about the sales process, this is amount how they treat you once you become a customer. I literally just got the car, it has about 500 miles on it, and my rear left tire went completely flat. I was never informed that my car came with Audi Roadside Assistance, so I called my car insurance and used the roadside assistance through them. The next day, I had the car towed to the Audi dealership closest to my house, where I asked them if they could put the spare on for me because I was so sure that Santa Monica Audi would do the right thing and help me out. Boy was I wrong. I tried to call for the GM of Santa Monica Audi twice and was told that he would call me back both times. Never got a call back. I did receive a call from my sales consultant, where he basically accused me of hitting a nail (this is after the service consultant from the Audi near me told me that it looks like this is a manufacture defect) and that I didn't buy the extra tire package so basically I'm out of luck. I told him that I understood that if it was due to a factor not related to a defect of the tire then that's fine and it is what it is but that I do believe this is a defect. He said I would need to bring the car in for them to take a look. I said ok, and then he told me I would need to make an appointment with the service department. The service department is only open M-F and as someone who has a full time job, that makes things difficult. I asked if I could bring it down for them to just take a look and again was told I need to schedule an appointment. I again asked to speak to the GM and again was told he would call me. So spoiler alert, the GM still never called me. I won't be returning to this dealership for anything. Let my story be a lesson to you. There are plenty of Audi dealerships in LA. Go to one where they actually treat you like you should treat a customer. As for me, I'm in Santa Monica sometimes, I'll be sure to stop by the dealership when I am and inform every customer on the sales floor about this experience.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great customer service

Reviewed by Jen from signal hill, caJanuary 29, 2019

was a pleasure doing business with Petros hes has great people skills and was overall great experience. will decently come back when looking for next car

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.5 (out of 5)

Shady business practices, bait and switch

Reviewed by Phoenix from Long Beach, CAAugust 02, 2018

I recently worked out a deal for a vehicle that was supposedly in great condition. I negotiated a price without seeing the car in person yet and even had secured my own financing. Upon arrival, the car had paint damage that was hidden by their photography, the air conditioning didn't work, and there was a warning code and a red blinking light that the salesman "didn't notice" when he drove it the other day, the headliner was separating, and the hood was out of alignment. You didn't notice the a/c wasn't working in the 90+ degree weather and didn't see the flashing red light? Come on. Bygones, the salesman agreed to fix the a/c and, me being a mechanic, could solve the warning light on the dash easily enough. After the a/c was fixed, the salesman (Noah) went back on the negotiated price and wanted $1,000 more. He then attempted to deny that we had ever agreed to the price even though I had conducted all of the negotiating via text on purpose to have written documentation. Ultimately, I loved the car, but the *new* price was laughable given how much work was needed. As a consumer, I voted with my wallet and am taking my business elsewhere. Let's see how long this bad boy sits on the lot.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Santa Monica Audi

Located in the heart of historic Santa Monica we serve all of Southern California with a caring friendly and knowledgeable staff. With one of the largest inventory of cars in California we carry a vehicle to fit everyone's needs. From new vehicles to Audi Certified vehicles and a variety of extra clean pre-owned vehicles we're sure to have a car for you!

Come see why we are the Audi Magna Award winners at 1020 Santa Monica Blvd Santa Monica 90401. Or call us at 888.904.7353

At Santa Monica Audi our goal is to exceed your expectations of what a car dealership should be.

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