Audi Santa Monica

If I could give zero stars I would. I picked up a brand-new Q5 from Santa Monica Audi, and within minutes of driving off the lot, a warning light came on the dashboard. That was just the beginning. Here is the timeline of what has happened since: • Visit #1: Signal light issue immediately after purchase — car goes back to the dealership • Visit #2: We pick it up and discover fresh paint scratches that were not there before • Visit #3: Car goes back in again to replace the bumper with the paint scratches — when we return, the dashboard trim is scratched and needs to be replaced • Visit #4: We return to pick it up after the dashboard replacement — and now the driver seat leather is wrinkled and damaged None of these issues existed prior to placing the car in the dealership’s hands. Every single time the car has been returned to us, it has come back with new damage. During this entire process, the car spent nearly four weeks total at the dealership. We were also given multiple loaners that were dirty, had crumbs, sand, and personal belongings left inside. The most disappointing part was the response from the sales manager, Marie Goodrow. When we raised these issues, she told us it was not her responsibility, that she “does not actually work for Audi,” and that they had already been “more than accommodating.” This was said after the fourth time our car came back with additional damage. There has been no accountability, no urgency, and no real support. Instead of solutions, we were met with defensiveness and blame — even as new damage kept appearing each time the car was returned to us. The most frustrating part isn’t even the car at this point — it’s the complete lack of ownership from the person who was supposed to help resolve the situation. We regret choosing this dealership. If you are considering purchasing or servicing your vehicle here, I strongly recommend going elsewhere.

They swindled my money. I bought extended warranty and was promised a refund if I cancelled it, which I did because I sold the car 3 months later. Never saw a penny of that money. They will cheat you to make a profit and keep the money for themselves

I'm only giving them 1 star because there is no 0... I traded in my car 5 months ago and they still have not paid it off... My credit has been affected because of them. When it comes to selling a car they are very responsive. Once the deal was done, nobody would pick up the phone or reply to my emails. I have been emailing them for 5 months with no response. Julia who worked with me in the financial department completely ignored my emails and calls. The customer service here does not care about post-purchase. Go to Beverly hills Audi. You don't want to deal with this shady dealership!!!