Audi San Diego

Very polite and not pushy. I was able to look at and test drive the vehicle without a pushy get it now approach. Was a definitely great car buying experience.

I rarely write reviews unless the service is either exceptionally good or extremely bad. In the case of Audi San Diego, my sales experience with Mario was excellent. Unfortunately, the after-sales service provided by Richard, Daniel, George, and others has been an absolute nightmare. I’m writing this review in the hope that they improve some very basic customer-service standards. I own a 2025 Audi SQ6, which I picked up in July. Since then, the car has randomly displayed error messages, malfunctions, and system limitations. In October, while exiting the highway, a “danger on the road” warning suddenly appeared and the car attempted to steer itself to the right to avoid an obstacle — even though there was nothing on the road. It was terrifying trying to keep control of the vehicle. When I called Audi San Diego to schedule an appointment to diagnose the issue, they told me the earliest available date was four weeks out because they did not have a loaner vehicle available. I accepted an appointment for December 2nd. On the day they were supposed to pick up my car, they never called to confirm, and I eventually called them myself. Only then was I told: “We don’t have any loaner cars available for you.” In other words, they were not coming — and had no intention of notifying me. I explained that I had already waited a full month specifically for the loaner. After a lot of back-and-forth, they said they could rent a car from Enterprise for me. An hour later, they called again saying a loaner Audi had suddenly become available. After wasting half my day, they finally picked up the car. On Thursday, they texted me saying they were updating the software and would contact me with more information on Friday. Friday passed — nothing. I waited through the weekend, and on Monday we called more than five times. We waited hours for callbacks, spoke with multiple different employees, and were transferred repeatedly to people who were either not at their desks or not even working that day. Every call went to voicemail. On Tuesday, I began calling again at 9 a.m. Same situation: constant transfers to unavailable employees. After insisting, we were finally told the car would probably be ready on Wednesday. I asked for delivery at 3 p.m. and requested they check the foot-activated trunk sensor, which rarely works. On Wednesday, around 2 p.m., I called to confirm. Once again, I was told the car would be ready later that day or possibly Thursday — with no plan to notify me. Since Thursday and Friday are my busiest days, I told them that if they couldn’t deliver on Wednesday, they would need to bring it on Monday, as the service department is closed on weekends. Shortly after, they texted saying they could bring my car now. Great — I just wanted the vehicle back in proper working condition. When the car arrived, I was surprised to see it had only 21% battery. I could not understand how a dealership could take your car, drive it, and not even replenish the battery they used. When I asked about it, the employee replied: “You have to ask us to charge it. If you don’t ask, we don’t do it.” I never imagined I needed to request something so basic. Meanwhile, I made sure to return the loaner with a similar charge level to what they gave me. As for the trunk sensor, the employee couldn’t get it to work even once. Their solution? Nothing. They simply said they didn’t know how to fix it and showed no concern about the issue at all. After all of this — the errors, the malfunctions, the lack of communication, the constant transfers, the missed commitments, and the overall indifference toward the customer experience — I have completely lost confidence in Audi San Diego’s service department. Going forward, I will be taking my vehicle to Audi Carlsbad, hoping their service team is more professional and customer-focused.

Lucus was the entire reason I bought the car! However every one treated me with professionalism above the average. I am looking forward to enjoying my car for years! Thank you to everyone!