Audi Mission Viejo in Mission Viejo including address, phone, dealer reviews, directions, a map, inventory and more

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28451 Marguerite Pkwy
Mission Viejo, CA 92692

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Sales: 949-485-5715

Used Cars: 949-485-4191

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 8:00am – 9:00pm
Tue 8:00am – 9:00pm
Wed 8:00am – 9:00pm
Thu 8:00am – 9:00pm
Fri 8:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Audi Mission Viejo

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

562 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Audi MV will take advantage of you

Reviewed by upset and beat down from mission viejo, caMay 23, 2022

Im not good at negotiating and totally got taken advantage of here. They are absolutely relentless in their negotiations, took my keys to "evaluate my trade in" which means I could not leave! I will NEVER buy another vehicle from these clowns.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

After 20 years of being a Mercedes customer I recently

Reviewed by Cristina Gomez May 10, 2022

After 20 years of being a Mercedes customer I recently changed to Audi. Hands down the best service consultant Denny Dong, and the serice manager Mr. Erickson was polite, kind, demonstrating tremendous customer service. When I purchased the car I had the privilage of meeting the owner and again, the culture of this dealership is high customer service, efficient, wonderful product, and pleasant staff. When I went in for service again they were efficient, high quality customer care, and knowledgable. I highly recommend this dedealrship to a customer looking for a luxury car with exemplar customer care.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Rude and ripping you off

Reviewed by ER from californiaMay 07, 2022

Beyond words HORRIBLE! The moment you step inside this office, there is no greeting, no eye contact, bunch of arrogant employees pretending to be on the phone or extremely busy looking in their computers. You expect an elegant class experience? Think twice. This place turned into a third world country experience with raw rudeness, passive aggressive responses, and employees whose only skill seems to be ripping customers off. They do not answer phones, and when they do they are simply rude. They do not call you back, do not return calls, and they hang up on you if you dare complaining about anything. "First impression" SABRINA ( the irony) needs a new job, but not sure with that attitude she would even be a good fit at jack in the box. Somebody explain this frustrated missy who exercises her little power that she is not curing cancer there, and the paying customer is the reason she goes home with a paycheck. This place used to be nice five years ago, now it is a bunch of frustrated employees playing God, being managed by somebody who obviously has no idea what he is doing. And when poor customer service is doubled by expensive faulty repairs, you know it's time to stay away and hope this place will be closed soon. Save yourself a lot of trouble and find better. Oh, one more thing, the courtesy audi loaner, is now you waiting in the lobby for 45 minutes until there is a group of people big enough to be transported to enterprise. Then you wait in line at enterprise for another 20 minutes, and eventually you get a Toyota with engine light on, that fails to accelerate in the middle of the highway. And you get your card charged and eventually, a week, or two later, audi reimburses your money. Magic in this place stops once you purchased your car. From that point on expect to be treated like they are doing you a favor, for which you are going to pay a lot of money.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Audi Mission Viejo

Audi Mission Viejo opened in 2004 and has rapidly become Orange County's favorite Audi Dealership due to its knowledgeable and friendly people easy-to-get-to location and tremendous inventories of New Certified Pre-Owned and Used Audis. Our Parts Department also carries one of the state's largest inventories - which means we can supply our Service Department with almost any part needed on demand. That means we can maintain or fix your Audi in the minimum time required with the least disruption to your busy life.

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