Audi Fletcher Jones

1 Star - WARNING: Deceptive Sales Practices, Misrepresentation of Warranty, and Zero Accountability I purchased a Toyota Tundra from Audi Fletcher Jones expecting a premium and trustworthy buying experience. Instead, I was sold a vehicle with a pre-existing windshield leak -- something that only revealed itself the first time the truck sat outside in the rain, flooding the interior headliner and passenger floor. Toyota later confirmed the windshield had been replaced prior to sale using non-OEM glass and seals -- and that this was unquestionably a pre-existing condition. This was never disclosed by Audi Fletcher Jones at the time of purchase. What makes this worse is how aggressively their finance department sold me an "extended warranty" -- confidently stating it would be handled directly by Toyota and not by a third-party warranty company. That turned out to be false. Toyota confirmed the warranty I was coerced into does not cover non-OEM parts -- leaving me with a $2,300 repair bill to correct a defect that existed before I ever owned the vehicle. How Fletcher Jones handled It (or rather, did not) I contacted multiple people, including the finance manager and sales management, and was repeatedly promised a call back -- and received the run around until I went public. When someone finally did respond, I was told: "there's nothing we can do for you." Only after I had already paid out-of-pocket did they suddenly imply I should have brought it back to them -- despite having previously dismissed responsibility. Lovely Quotes from Manager Jason Koonin: "There is no way to detect a leak" "We don't test for leaks" "You are _expletive_ " During my final conversation, instead of accountability, I was questioned for leaving a negative review -- and subtly gaslit as if I was at fault for following the guidance they originally gave me. Bottom Line Audi Fletcher Jones: * Failed to detect or disclose a known defect * Misrepresented their warranty to close the sale * Refused ownership when confronted with proof * Showed more concern about optics than integrity This dealership does not stand behind its word, its inspection process, or its customers. The moment a real issue arises, you will be ignored, deflected, and blamed. If you value honesty, accountability, or basic ethics -- avoid Audi Fletcher Jones entirely. Go elsewhere. Do not assume you will be protected here -- you won't.

Hello fellow used car buyers! I just purchased a vehicle from Audi Fletcher Jones! Everyone did a great job with Keeping me up to date and with follow up too. Any and all questions were answered fast, and with knowledgeable sales representatives. Hoping delivery goes just the same. Thanks Katia for all your help.

Not so good. Thumbs down emoji! Just zero transparency as to the numbers. I was pretty clear on what I was looking for as a trade in number. They came up short on a fair trade in price and the APR they offered was ridiculous for an 800 plus credit score buyer!