Audi Fletcher Jones

I scheduled a service appointment with Audi Fletcher Jones because I believed Fletcher Jones to be the most service-forward dealership, and because a rental car was confirmed after I specifically raised that requirement over the phone. The rental car was mandatory, and I made that clear when booking. I planned my morning around it, arriving early and making the trip out of my way. When I arrived, I was told there were no rental cars available. There was no prior call or message to inform me of the change, and no real acknowledgment of the inconvenience this caused. The situation appeared to be treated as routine. I have purchased three Audis over the years and am very much in the market for another vehicle. This experience sealed the deal for me regarding Audi - and not in a positive way. It wasn’t the lack of a rental car that frustrated me as much as the lack of communication and no concern.

Do NOT work with Eric Rosenthal or Collin Kleinman, unless you want to be lied to and lose money. This dealership is deceptive, rude, and was the worst experience I have ever had. I was coming in from out of state to purchase a car, the manager had sent over a purchase agreement to my loan officer. A check was put in the mail to the dealership, my plane ticket had been purchased and my car sold. I get an email The day before I'm supposed to fly out saying that they sold the car the night before. Now I am out a new car, my old car, and money for a plane ticket. Not to mention every person that I spoke to was giving me different answers about cost out the door and rules and regulations. Save your self the hassle.

Total lack of communication. Total lack of knowledge of sales rep towards vehicles new and used.