Audi Concord

Worst experience ever. The salesman Adrian turned hostile the moment we told him we were already pre-approved and would finance through Navy Federal Credit Union, not Audi. When we told him we were going to the Navy Federal branch office to pick up the check, he immediately said "we won't accept that." I cannot explain how disgusting his behavior was. Additionally, he and the Audi finance manager either did not know how the process worked with Navy Federal, in which they'd call NF to verify the check and confirm the sale, or they are xxxxxxxx because they said they would take the check but would not release the vehicle. They also said they would have to run my credit. Navy Federal even said they did not have to do that since I already financed through NF. I had just bought a house a few months prior AND had just received the approval for the auto loan, so I did not want another hard pull on my credit. We left to Mercedes Benz of Walnut Creek and purchased a used Porsche Macan with ease. They did not run my credit AND we drove off the lot in the Macan. They even mentioned hearing horror stories about Audi Concord from many other customers. I cannot stress this enough, Adrian at Audi Concord is a deplorable salesperson and his Finance Manager isn't any better.

Dillon in sales was outstanding in every respect including expediting our purchase while dealership computers systems were down due to an external hack. One of the best experiences I have ever had purchasing a car.

Patty did a great job handling the 40k service. On time and budget as usual. Loaner car required advance notice (3-4 weeks). I’d like to see the phone system upgraded. I was stuck in the phone tree loop a couple times with no pickup or voicemail. Overall very happy.