THE COLLECTION

The Collection (200 Bird Road, Miami, FL) THE COLLECTION MIAMI ​FRAUDULENT FEES, DECEPTIVE PRACTICES, AND DISCRIMINATION—AVOID THIS DEALERSHIP. ​This is not just bad customer service; it is a clear instance of deceptive trade practice and potential fraud. After placing a deposit on a vehicle, The Collection not only refused to complete the sale (leading to an imminent lawsuit for discrimination) but also attempted to illegally charge us thousands in fraudulent fees. ​They attempted to misrepresent their dealer profit as "required government fees" for tax, title, and license (TTL). This fraudulent practice is being immediately reported to: ​The State Attorneys General of Florida and Montana ​The Federal Trade Commission (FTC) ​The State Departments of Motor Vehicles (DMV) in both states ​We have documentation proving this misrepresentation. The dealership is currently in violation of multiple consumer protection laws, including the FTC's CARS Rule, by making false statements about mandatory charges. ​Do not trust their sales process or their fee structure. The risk of being scammed or subjected to deceptive practices here is extremely high. Deal elsewhere.

Disastrous Experience at The Collection Porsche, Miami If you own a Porsche in Miami, it is time to consider taking your business elsewhere. The Collection, the only Porsche dealership in Miami, has truly devolved from exemplary to disastrous over the last few years. There have been numerous staff changes, resulting in the hiring of personnel with consistently lower quality and no discernible preparation for their roles. In my case, I waited for one full year for them to replace a part that they themselves damaged during a previous repair. This has become frequent in all my visits to the service department: you bring the car in for routine maintenance and leave with a new, unrelated problem. It is a never-ending cycle. When I demanded they honor their written word, the response was that my car is "old" and the issue is simply "natural wear and tear," claiming they replaced the damaged part "as a courtesy." They then insisted that the adjacent, necessary component was not their responsibility. While only they can believe this argument, the fact remains that this replacement procedure resulted in yet another additional damage. Their response to this was that if I did not notice the damage upon pickup, they are not obliged to take responsibility. In other words, according to the dealership, the customer is expected to inspect their vehicle for workshop errors before leaving the premises. It seems we must all take a course to become certified Porsche mechanics. Furthermore, the service representative and the Porsche Service Manager himself, Michael Muñoz, never offer any solutions—only excuses, lies, and gross misrepresentations. The demeanor is consistently aggressive and rude, solely to avoid paying a few cents, which, I must emphasize, I was not even requesting. My core grievance is clear: a year-long wait, the frustration of an unrepaired vehicle, an additional damage caused by them, and the mistreatment of my wife. I believe this is more than sufficient cause for complaint. I was not seeking monetary compensation; I was seeking a simple apology, which was never given. The ultimate disappointment lies in the lack of support from the Porsche corporate brand. After a call lasting over two hours, their final statement was that they would not take responsibility. I must ask: Responsible for what? For the poor practices of their sole Miami service center? For the rudeness of their personnel toward a loyal customer who has purchased three vehicles from the brand? It is in these moments one realizes that Porsche is no longer a respected automotive brand. Today, it lacks quality, readily available parts, and qualified personnel. Is this truly a luxury brand? All I expected was a resolution for my vehicle and an apology for the excessive time wasted and the unacceptable treatment, neither of which I received. This is not a matter of money; it is a matter of a company being unable to resolve a basic problem. It is the inevitable result of a brand that is descending from bad to worse and a dealership that has completely lost its way. I will never purchase a Porsche again, and certainly no other brand sold by The Collection. If you are reading this, consider this a serious warning before buying here, especially a Porsche. One does not pay a premium merely to drive a nice car; one pays for quality, service, and pleasant experiences. This was true for many years, but that chapter is now closed, and those in a position to fix it are doing nothing. Heed this warning before squandering your money here.

Disastrous Experience at The Collection Porsche, Miami If you own a Porsche in Miami, it is time to consider taking your business elsewhere. The Collection, the only Porsche dealership in Miami, has truly devolved from exemplary to disastrous over the last few years. There have been numerous staff changes, resulting in the hiring of personnel with consistently lower quality and no discernible preparation for their roles. In my case, I waited for one full year for them to replace a part that they themselves damaged during a previous repair. This has become frequent in all my visits to the service department: you bring the car in for routine maintenance and leave with a new, unrelated problem. It is a never-ending cycle. When I demanded they honor their written word, the response was that my car is "old" and the issue is simply "natural wear and tear," claiming they replaced the damaged part "as a courtesy." They then insisted that the adjacent, necessary component was not their responsibility. While only they can believe this argument, the fact remains that this replacement procedure resulted in yet another additional damage. Their response to this was that if I did not notice the damage upon pickup, they are not obliged to take responsibility. In other words, according to the dealership, the customer is expected to inspect their vehicle for workshop errors before leaving the premises. It seems we must all take a course to become certified Porsche mechanics. Furthermore, the service representative and the Porsche Service Manager himself, Michael Muñoz, never offer any solutions—only excuses, lies, and gross misrepresentations. The demeanor is consistently aggressive and rude, solely to avoid paying a few cents, which, I must emphasize, I was not even requesting. My core grievance is clear: a year-long wait, the frustration of an unrepaired vehicle, an additional damage caused by them, and the mistreatment of my wife. I believe this is more than sufficient cause for complaint. I was not seeking monetary compensation; I was seeking a simple apology, which was never given. The ultimate disappointment lies in the lack of support from the Porsche corporate brand. After a call lasting over two hours, their final statement was that they would not take responsibility. I must ask: Responsible for what? For the poor practices of their sole Miami service center? For the rudeness of their personnel toward a loyal customer who has purchased three vehicles from the brand? It is in these moments one realizes that Porsche is no longer a respected automotive brand. Today, it lacks quality, readily available parts, and qualified personnel. Is this truly a luxury brand? All I expected was a resolution for my vehicle and an apology for the excessive time wasted and the unacceptable treatment, neither of which I received. This is not a matter of money; it is a matter of a company being unable to resolve a basic problem. It is the inevitable result of a brand that is descending from bad to worse and a dealership that has completely lost its way. I will never purchase a Porsche again, and certainly no other brand sold by The Collection. If you are reading this, consider this a serious warning before buying here, especially a Porsche. One does not pay a premium merely to drive a nice car; one pays for quality, service, and pleasant experiences. This was true for many years, but that chapter is now closed, and those in a position to fix it are doing nothing. Heed this warning before squandering your money here.