7 Dudley Farms Ln
South Charleston, WV 25309

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 3:00pm

Reviews of Volvo Cars Charleston

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I have had nothing but a wonderful experience.

Reviewed by cherylcox05February 08, 2025

I have had nothing but a wonderful experience. I worked with Grant when I was first interested in trading in my minivan for something more exciting. I wanted a hybrid but also some luxury. We chose a sleek black Volvo XC90 plug in hybrid and I love it. In about 3 months we have taken it on several long trips and the gas milage is decent. Even better, for my day to day work commutes, I run almost entirely on electricity and just plug it in when I get home. When it notified my of my first service, it was easy to leave a message. I got a call back within 20 minutes and service was scheduled. I dropped it of and was greeted by name and offered a ride to work. I was notified of the progress throughout to include a walk around video. The car was returned clean and sparking, not quite new car clean but certainly better than when I dropped it off. We have purchased several cars from this dealership, not all new and not all Volvo but I have been treated like royalty every time. 5 stars.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Absolutely the worst experience ever after being a 32

Reviewed by Barbara G. FettyJuly 13, 2023

Absolutely the worst experience ever after being a 32 year committed customer to this brand. First we were lied too and issue never resolved. They slivered out of their obligation of customer service versus making money! Volvo XC90 T8 AWD Recharge is the worst performing of this model ever driven. Many, many defects not being addressed by Dealer and or Volvo Support. Car rolls forward and backward after being put in park, radius on Heat/AC is 15 percent (no range), Google not functioning, seats hard to navigate in back, car mats are horrible, do not fit nor stay in place; charging is a joke on this vehicle. The road sign information if incorrect and the gas mileage fluctuates continually. This will end our journey with Volvos forever!!! Please read reviews before looking at this Dealership and patronizing.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

We were lied to and the XC90 T8 AWD Recharge is the WORST

Reviewed by Barbara G. FettyJune 30, 2023

We were lied to and the XC90 T8 AWD Recharge is the WORST Volvo we have had in 32 years of commitment to the brand.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Volvo Cars Charleston

For over 30 years, Hendrick Volvo Cars of Charleston has been serving residents of the Low Country and beyond. There's a reason why so many drivers from Mount Pleasant, Summerville, and Goose Creek, SC, love our new Volvo & used car dealership. From the minute you walk into our showroom to long after you drive home, all of our customers are customers for life. Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect.

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