Sandberg Volvo Cars

I reached out to Sandberg Volvo about leasing a XC90 and was extremely disappointed with my experience. I live 50 miles away and requested to negotiate the lease remotely to avoid an unnecessary trip. Initially, the salesperson insisted on in‐person negotiations, so I contacted the sales manager, Bill Tapscott, directly via email. At first, Bill provided a counter offer that seemed reasonable. However, when I discovered a $1500 discrepancy in incentives—amounts he had previously dismissed—I sent over proof that they should apply. Bill then agreed to the incentive but completely stopped responding to my follow-up emails. When I mentioned that another dealership was willing to honor my original terms, Bill replied with a rude, sarcastic email. This unprofessional and inconsistent behavior made the entire process frustrating and a complete waste of time. I cannot recommend Sandberg Volvo based on my experience

I have been a client of Sandberg since November 2011. 3 Volvos later, guarantee 3 more, they are still taking care of me as if I was their first and only customer. Thank you -Jim, Isaac, Patrick, Natalie, Dave, DJ, and Tim, for always exceeding my needs and expectations.

Would give 0 stars if it were possible. Was very upset with the service and the final outcome of a HUGE mistake made on this dealership. We initially went in and did not buy a car, I did some research on cars that were on their way to the dealership and also alt picked out the car we wanted. The salesman did not find this option for us. Once we sat down and talked to them we decided to go for the car. We put down a deposit for a car and were told we would get it mid October. Shook 3 different peoples hands and had the finance person come talk to us. We call mid October, the sales person lied to us and told us they double booked the car, but we had put down an offer first. My partner goes to the dealership and the car is not even there, they sold the car to someone else. Car wasn't even on the lot anymore. When we spoke to them about it, the sales manager said that this happens to them often. So we asked what they are doing to fix it, and all he did was repeat the process of how to buy a car. With no explanation of how to they are going to fix this. Well there was zero resolution, what they offered us for their mess up was petty. We would essentially have to wait 9 months for the car. I realize people make mistakes but the way this was handled was also very poor. We did not end up with a car, and will not be buying or supporting them. Would not recommend, sales was poor, process was poor and resolution was poor.