Don Beyer Volvo Cars Kia of Falls Church

I reached out online about a 2022 CPO white XC60. Negotiated vehicle price via email with sales rep Anthony Tran who was super responsive. I asked about blemishes on vehicle exterior / interior as I was traveling 3 hours to purchase the vehicle and didn’t want any surprises. I had my own financing in place and the only thing left to do was test drive and sign paperwork. Anthony assured me vehicle would be gassed and detailed for me at arrival. My sales rep was off the following day and my sale was handed to Kal to finalize. When I arrived, I asked them to bring up the vehicle before I sign any paperwork. Glad I did as the vehicle was not ready for sale. First thing noticed was many more exterior blemishes than the original one chip noted - mostly chipped paint marks and deep scratches on piano black door trim. Mind you this is a white car with blond interior. The surprise was the interior - it was not cleaned at all and felt like I was buying a vehicle from a private buyer. The console compartment wasn’t vacuumed and had debris inside. All door panels, jams and door sills were dirty. Rear leather seats were dirty when looked at closely. My daughter put her seat belt on and once pulled you could stains on the beige belt - gross. The headliner pillar had black scuffs. The rear booster seat was stuck in the up position and could not be closed - no one noticed this during their 170 point inspection process? Kal and team didn’t look too concerned as he stated it’s a used car. Yes but it’s a 2022 with 14k miles and certified preowned. I have other Volvo CPO vehicles and those have been reconditioned to mirror new by being deep cleaned. During test drive noticed vehicle pulls right and needed an alignment. Kal stated vehicle hasn’t been detailed yet BUT car appeared washed and arrived with fresh tire shine. You can tell some interior areas were quickly wiped down in the drivers seat area. Also heard gentleman say vehicle was done as he gave keys to Kal for us to test drive. So in short I wouldn’t recommend this dealership as I didn’t feel valued and didn’t have a luxury car buying experience. I was super clear on expectations and traveled 6 hours (round trip) but at least I didn’t compromise my standards. There’s plenty of vehicles out there along with much better customers service.

Great experience, nice people and amicable costumer service. Transaction was easy and process was efficient.