DARCARS Volvo Cars Fairfax

I just bought a used car from Glen he really was a pleasure to work with and the sales manager Tim was also very easy going without all the back and forth I originally expected. Thankfully these gentlemen at DACARS Volvo in Fairfax, VA were able to help me make what I believe could be one of the best car purchases.

Terrible Experience! They kept trying to haggle & pressure me to but a 2,000$ package to add to the price of the car I was interested in. The package literally consisted of detailing your car and putting air in your tires amongst a couple of other very minor things, NOT worth that price. I said no multiple times, and the guy kept coming back trying to get it lower and lower and I simply didn’t want it. Hey weren’t friendly at all. I felt like all they wanted to do is add in mysterious taxes and add ons. I left, do not come here !

On the way from our home in NJ to VA to visit our son, my 2013 Volvo C70 starting acting up. It needed too many expesnive repairs so we bought a 2024 XC40 in December 2023. The dealership seems understaffed. We always had to wait for a sales person and other people to complete the sale. The phone system is terrible - it is hard to get someone either by name or department. We were given a run through on how to work the car with Miriam, our sales person, but I felt as though we were rushed. We are 72 years old and we are used to a written manual, not an on-screen manual. This is my 4th Volvo. I feel it is a realiable vehicle. However, every time I need to look something up about how to work it, I have to use You Tube. After 2 months we started having software issues. Google Assist stopped working too many times to count, which is unsafe. Hopefully the next software update will fix everything. We also had an issue with tempoarary tags being issued in VA and needing to be tranferred to NJ. I did all of the follow up on this - no one else got in touch with me. It took a long time, which is not the dealerships fault, but there was no follow up by them.