11050 Fairfax Boulevard
Fairfax, VA 22030

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Sales: 703-382-7810

Used Cars: 703-591-1820

Reviews of DARCARS Volvo Cars Fairfax

Overall Rating:

4.3 (out of 5)

87% recommend this dealer

175 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

DARCARS – Fairfax Volvo: This is an unsolicited review.

Reviewed by Rich AFebruary 14, 2024

DARCARS – Fairfax Volvo: This is an unsolicited review. The Dealership and Service Advisor (Melvin Smith) are absolutely OUTSTANDING! Melvin always gets it right the first time! By far, he is the best Service Advisor at Volvo we’ve worked with over the years. Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, easy to work with, and much more. Thanks for having the caliber of folks like Melvin on your staff!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Rich, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing Melvin and the DARCARS Volvo of Fairfax team to assist you with your automotive needs. Safe travels until we meet again!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

DO NOT GO TO THIS SERVICE CENTER AT ALL!

Reviewed by MaxJanuary 12, 2024

DO NOT GO TO THIS SERVICE CENTER AT ALL!!! I visited the DARCARS Volvo service center in Fairfax to attend to my new Volvo XC90, prompted by a maintenance alert at 4,000 miles. The drop-off process was straightforward, and they conducted the 10,000-mile service. After receiving a call informing me that my car was ready for pickup, I returned to find the representative providing me a paper, stating the car would be brought out soon (He didn't even wish, simply watching something on the phone sitting at the counter). To my disappointment, I had to independently review the service details and discovered it primarily involved an oil change. The representative offered no explanation, and I had to proactively inquire about any relevant information. After waiting nearly 20 minutes outside for my car to be retrieved, I observed it covered in bird droppings on the body and glass, with wiper marks from attempts to clean them. Upon returning inside and inquiring about a complimentary car wash, I was informed it was only available upon request. Consequently, I had to take my car home with bird droppings all over it (It literally sucks, I couldn't even touch the door handle). My friends had warned me about the poor service at this service center, but it took firsthand experience for me to truly understand and learn my lesson. This experience left me with the impression that they don't prioritize the care of your car. I would advise AGAINST using this service center and recommend exploring alternatives for better service.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory and Sherlene are both in today and would love to assist. Thank you!

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Had great overall service.

Reviewed by JoonyhoonyOctober 17, 2023

Had great overall service. My salesperson who was Miriam gives us welcoming & provide awesome experience

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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