Grubbs Volvo Cars Grapevine

1) Watch out the Zander sales guy and the entire Volvo Grubbs. Zander pretends that he knows about cars, but he doesn't at all! When I expressed about the knowledge of the car, he kept rejecting my knowledge about the car. 2) Please watch out the numbers on the paper, when the sales person brings. Ex) Premium package, discount, trade-in value, registration fee, and, documentation fee. Why there is premium package option added when it is already a used car The discount does not subtract and it actually added, registration and documentation fees are over priced. 4) At the end he asked me to do more research! Hahahaha

I want to express how greatly disappointed my husband and I are. Firstly, we scheduled to get our car serviced for some safety issue, and we are no car expert so we didn't know what was causing the sound, and that we wanted to leave that to the servicing department the reason we brought it there in the first place. So we brought it on our scheduled day (Mind you, we had to take the day off from work to make time for this) but we were told then when we got there that diagnosing the car would take about 24-48h and that no loaner car was available for us but they'd book an uber for us so we agreed to come back another day to drop off our car at the loaner car's availability and that was not a problem with us. We worked around our work schedule with it without any complains because that was fine and Angelica was nice enough to explain the situation to us. Secondly, 48H later, we got a call from the service director named "Mitch" calling from the service department stating that they were unable to diagnose the car and told my husband to come and drive the car himself and point the sound out to them himself, my husband tried to explain to the service staff what the issue was but was only told to let him know what time will he be available to come. I called him back a few minutes later to let him know our availability, but was only told multiple times about their protocol in an inhospitable and unsympathetic way. He kept insisting their protocol like I did not understand it the first time he told me. It even sounded to me that if we were unable to bring the loaner car back within 24hours that they'd have to have someone pick up the loaner and that they are able to track the car. He had even told me multiple times what their business hours are like did not understand him. We felt rushed with Very very disappointed and disheartened with today's customer service. I do want to say Thank You to Angelica Rodriguez who has been very nice and kind with us with the whole process. We have loved and have been very pleased with everyone in Grubbs Volvo since the day we got the car, except for that one person today. Very disappointed and we do not look forward to doing business with this location in the future anymore, most especially because of the customer service we have experienced today with that ONE person. We still wanna say Thank You to the other service staff who have helped us, they have been nice to us.

Be aware when you sign paperwork for used car with Grubbs. Salesman who sold car to us seemed very nice and honest and told us to sign the paper and he will fill out contingency as we asked and told him to, on used S90. We were told paperwork we were filling are just formality for manager who will later fill real paperwork. We were than made to wait 3 hours and by the time we were in financial person’s office it was very dark and late that dealership was closing. We were given the car without filling out contingency as discussed. Next morning we noticed quite a few things unaddressed and car given to us in same condition as it was. Since contingency was not filled defects is now our responsibility. We had bought the insurance that costed us thousands and so dropped our car to them to fix issues under Warrenty. We were given a loaner with contingency on miles we can drive. It has been three weeks and we still don’t have our car and no response from dealership on our messages for work related trip that is more than contingent mileage. Overall I felt this dealership is not ethical or honest. I would not buy another car from them. I have purchased car few years back from another dealer and dealings were very clear , honest and no surprises ( Sewell). Stay away from Grubbs!!!