Giles Volvo Cars El Paso

We purchased a volvo first for the safety they claim to care about and then for this “world class” service. We purchased extended warranty, just so we could take care of our vehicle through volvo which we unknowingly trusted the time. This dealership is everything the brand claims not to be. We have had our safety put at risk because of an oversight on services part but after that have continued to be treated horribly. Not person has taken responsibility, they just keep passing us on to another person who never calls back. The service manager, the general and the owner all have failed to do their job of any sort. And customer care is a joke, they will tell you to call the dealership, and in our case this does absolutley nothing. I am inquiring legal council.

Best experience I had since 1988. Mark is a great salesman, to start he has vast knowledge of the cars, he has the right posture towards customers. he goes the extra mile for helping you and understanding what you are looking for. The main thing he is respectful and helpful of disable customers. I would recommend if your looking for a Volvo give Mark a call

I took my volvo because I got a flat tire , they told me that my tire doesn’t have warranty, I have my car for 6 months a xc90 new 2021 and it came with warranty, they charge me 500 and 2 days to put a new tire on it 😡