6585 S Desert Blvd
El Paso, TX 79932

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Sales: 915-243-7091

Used Cars: 915-243-7091

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 6:00pm

Reviews of Giles Volvo Cars El Paso

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst example of ‘world class’ anything.

Reviewed by Amy Macy from Las Cruces New MexicoApril 06, 2023

We purchased a volvo first for the safety they claim to care about and then for this “world class” service. We purchased extended warranty, just so we could take care of our vehicle through volvo which we unknowingly trusted the time. This dealership is everything the brand claims not to be. We have had our safety put at risk because of an oversight on services part but after that have continued to be treated horribly. Not person has taken responsibility, they just keep passing us on to another person who never calls back. The service manager, the general and the owner all have failed to do their job of any sort. And customer care is a joke, they will tell you to call the dealership, and in our case this does absolutley nothing. I am inquiring legal council.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Salesman

Reviewed by Robert Kuhn from El Paso TxApril 12, 2022

Best experience I had since 1988. Mark is a great salesman, to start he has vast knowledge of the cars, he has the right posture towards customers. he goes the extra mile for helping you and understanding what you are looking for. The main thing he is respectful and helpful of disable customers. I would recommend if your looking for a Volvo give Mark a call

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Service

Reviewed by Mrs Ramirez from El Paso, TxMarch 01, 2022

I took my volvo because I got a flat tire , they told me that my tire doesn’t have warranty, I have my car for 6 months a xc90 new 2021 and it came with warranty, they charge me 500 and 2 days to put a new tire on it 😡

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

About Giles Volvo Cars El Paso

Giles Automotive has been a Volvo dealer for over 30 years. We have several locations in South Louisiana. We are honored to serve the El Paso community.

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