Herzog-Meier Volkswagen Volvo Mazda

After being lied to about the time it would take to deliver our new Volvo, when it was finally delivered there were title/licensing issues. The dealer gave us temporary plates tucked into a ‘welcome bag’ without mention that it was there. I was lucky not to get pulled over on the drive home. The temporary tags expired 10 days after delivery and the dealer apparently messed up the titling, but I wasn’t told this when I called. Instead, I was told to drive with the expired tags -“don’t worry, no one will pull you over for that”. The sales person had the gaul to tell me that the tags were for 21 days — from the time of the paper work to the late delivery. I guess they’d give expired plated to someone whose delivery was longer than 21 days.

I happened to cross paths with Jenna while passing through, and even though I wasn’t an actual customer, she still took the time to help me figure some things out. She was incredibly knowledgeable, kind, and genuinely wanted to help without any pressure. You can tell Jenna truly cares about what she does and the people she helps, her company is lucky to have her.

I recently purchased a Volvo XC-40. My sales representative was Doug Galloway. Doug was fabulous. Experienced, knowledgeable, and friendly. I highly recommend buying a vehicle from him. Great experience from start to finish.