MAG Midwestern Auto Group

The experience with MAG was the absolute worst hands down. The only reason I proceeded with the purchase was the vehicle was a great deal. The experience started off decent, I was approved and made a deal with John in the finance department. We planned that I would drive up fill out the paperwork leave a deposit to hold the vehicle and I would return in a week to complete the purchase. When I showed up, Megan the finance manager nixed the agreement that we had in place, and stated that I would need my down payment first and after the loan funded then I would get the vehicle, because the financing they selected often does not go through. I did not know ho0w to respond, you want to hold my downpayment till the loan funds? I decided to go with financing from my credit union but was still asked to place a deposit down to hold the car. I returned to the dealership on 3/10/23 with my 15k down payment and the letter of intent from credit union. I was told that MAG does not accept the letter that an actual check was , even though they regularly do business with my credit union. after waiting for an hour for them to verify the info we closed the deal. However MAG is hanging on to my deposit until they get the check from my credit union, which they will not get until they present a title showing them as lien holders. On top of this, I was only given one key fob because they neglected to recover the other on the trade in, so I need to purchase that as well. Interesting that they would put me through all of this, while they accepted two personal checks( which is against their policy) for 75k and 313k that bounced, I believe I have been racially profiled by this dealership and all I want is to be done, provide my deposit you are holding and the key fob or pay for the new one. Your cars that I have seen look nice, your service is horrendous as some of your employees( manager Megan in finance) thinks they are doing your customers a favor when in fact you only stay in business because of our patronage.

I had a scheduled appointment for service . During the service I had another appointment 5 min away. They guaranteed a shuttle or loaner, however, it took 45 min for the shuttle driver to arrive and even though I was promised a pick up 1 h later, nobody showed up, they could not guarantee a time and “at least 1 h more”, and they did not even offer to send another ride or pay for a taxi/Uber/Lyft. I ended up taking a Lyft to get back to my car. Terrible service , unfriendly, and very overpriced offers for add on services such as tire rotation, which is surprisingly not even included with paid “Audi care” and would be charged at $260 extra. Very displeased

My experience was a non-experience because no one bothered to look my way or speak to me while I was browsing for a new fully electric vehicle. I parked my Q7 in front of the showroom, came inside and looked around a bit but I wanted to speak to someone - and possibly drive - an e-vehicle. There was no one at the front desk and no one bothered to leave their office. I was considering returning to BMW and I think that's the right choice for me. Just a note: Black customers CAN afford Audis.