Volvo Cars Cincinnati

Recently worked with Rachel Dotterman and Volvo Cars Cincinnati to purchase my new S60 after deciding what I wanted and finding the right unit. I've been an automotive industry professional nearly my entire adult life and was pleasantly surprised by how well their team handled the entire process. Rachel is a consummate sales professional. She made the negotiating process simple, accommodated all reasonable requests, and is legitimately a product knowledge expert. Overall it was a great purchase experience and I would not hesitate to purchase from them again or recommend them to anyone!

Disappointed with disbelief. Recall service for seatbelt, came away with non functional seatbelt. Refused to accept responsibility and only offered repair at a discount. Lack of integrity, lack of remorse, lack of accountability, and disregard for customer safety much less customer satisfaction. SMDH

After purchasing my car, I have had a series of electrical and mechanical issues. I was stranded several times on the side of the road. Every time it was "repaired" by the dealer, I was assured it was fixed - but time and time again I ended up back in the service dept with the same problem. Each time - no loaners were available for me so I'm also stuck having to rent a car. I have made a dozen phone calls following up but no one ever reached back out to me. This was the 3rd Volvo that our family purchased but my experience will guarantee that it is our LAST.